troubleshooting
Troubleshooting
Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re still having trouble, call Samsung at
PROBLEM |
| POSSIBLE CAUSE |
| SOLUTION | ||
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The range is not | The appliance has been installed | • | Place the oven rack in the center of the | |||
level. | improperly. |
| oven. Place a level on the oven rack. | |||
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| Adjust the leveling legs at the base of the |
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| range until the oven rack is level. |
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| • | Insure the floor is level and strong and |
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| stable enough to adequately support the |
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| range. |
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| The floor is sagging or sloping. | • | Contact a carpenter to correct the | |||
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| situation. |
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| The kitchen cabinets are not | • | Insure the cabinets are square and provide | |||
| properly aligned and make the |
| sufficient room for installation. | |||
| range appear to be not level. |
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The appliance | The kitchen cabinets are not | • | Contact a builder or installer to make the | |||
must be accessed | square and built too tightly in to the |
| appliance accessible. | |||
for servicing and | appliance. |
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cannot be moved |
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The carpet is interfering with | • | Provide sufficient space so the range can | ||||
easily. | movement of the range. |
| be lifted over the carpet. | |||
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The oven control | You have a function error code. | • | Press the CLEAR/OFF pad and restart | |||
beeps and displays |
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| the oven. If the problem persists, |
an F error code. |
| CODE | CAUSE |
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| disconnect all power to the range for at |
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| Shorted key |
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| least 30 seconds and then reconnect the | |
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| oven sensor opened |
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| power. If this does not solve the problem, | |
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| Oven sensor shorted |
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| call for service. | |
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| Oven heating error |
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| Oven heating over |
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| Door locking error |
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The surface units | Improper cookware is being used. | • | Use pans which are flat and match the | |||
will not maintain |
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| diameter of the surface unit selected. |
a rolling boil or | In some areas, the power (voltage) | • | Cover the pan with a lid until the desired | |||
will not cook fast | may be low. |
| heat is obtained. | |||
enough. |
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The surface units | A fuse in your home may be blown | • | Replace the fuse or reset the circuit | |||
will not turn on. | or the circuit breaker tripped. |
| breaker. | |||
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| The cooktop controls are set | • | Check to see the correct control is set for | |||
| improperly. |
| the surface unit you are using. | |||
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The surface unit | This is normal. The unit is still on and hot. | |||||
stops glowing when |
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changed to a lower |
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setting. |
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