What to Do if You are in Doubt or Have a Problem

GB

Becoming familiar with a new appliance always takes a little time. If you have any of the problems listed below, try the solutions given. They may save you the time and inconvenience of an unnecessary service call.

Problem

Checks/Explanation/Solution

Condensation inside the oven

This is normal.

Air flow around the door and outer casing

Light reflection around the door and outer casing

Steam escaping from around the door or vents

The oven does not start when you turn the TIMER knob.

Is the door completely?

 

 

The food is not cooked at all

Have you set the timer correctly?

 

Is the door closed?

 

Have you overloaded the electric circuit and caused a fuse to

 

blow or a breaker to be triggered?

 

 

The food is either overcooked or undercooked

Was the appropriate cooking length set for the type of food?

 

Was an appropriate power level chosen?

Sparking and cracking occur inside the oven (arcing)

Have you used a dish with metal trimmings?

Have you left a fork or other metal utensil inside the oven?

Is aluminium foil too close to the inside walls?

The oven causes interference with radios or televisions

Slight interference may be observed on televisions or radios

 

when the oven is operating. This is normal.

 

Solution: Install the oven away from televisions, radios and

 

aerials.

 

 

If the above guidelines do not enable you to solve the problem, take a note of:

The model and serial numbers, normally printed on the rear of the oven

Your warranty details (date and place of purchase)

A clear description of the problem

Then contact your local dealer or SAMSUNG after-sales service.

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Samsung G2618C-U/XEG, G2618C/XEG manual What to Do if You are in Doubt or Have a Problem