User’s Manual
Troubleshooting
Check List
Before calling for service, check the information in this section to see if you can remedy any problems yourself. If you do need assistance, please call the phone number on the warranty card, the phone number on the Information section or contact your dealer.
Symptom |
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Solutions
No images on the screen. I cannot turn on the monitor.
I cannot see the On Screen Display.
Is the power cord connected properly?
Can you see "No Connection, Check Signal Cable" on the screen?
If the power is on, reboot the computer to see the initial screen (the login screen), which can be seen.
Can you see "Video mode not supported" on the screen?
There is no image on the screen. Is the power indicator on the monitor blinking at 1 second intervals?
Have you locked the On Screen Display (OSD) Menu to prevent changes?
Check the power cord connection and supply.
Check the signal cable connection.
If the initial screen (the login screen) appears, boot the computer in the applicable mode (the safe mode for Windows ME/XP/2000) and
then change the frequency of the video card.
Note: If the initial screen (the login screen) does not appear, contact a service center or your dealer.
You can see this message when the signal from the video card exceeds the maximum resolution and frequency that the monitor can properly handle.
Adjust the maximum resolution and frequency that the monitor can properly handle.
The monitor is in PowerSaver mode.
Press a key on the keyboard or move the mouse to activate the monitor and restore the image on the screen.
Unlock the OSD by pressing the MENU button for at least 5 seconds.