troubleshooting
If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service professional.
When you turn on your phone or while you are using the phone, it prompts you to enter one of the following codes:
Code | Try this to solve the problem: |
Password | When the phone lock feature is enabled, |
you must enter the password you set for | |
| the phone. |
| When using the phone for the first time or |
PIN | when the PIN requirement is enabled, you |
must enter the PIN supplied with the SIM | |
| card. You can disable this feature by using |
| the PIN lock menu. |
|
|
Code | Try this to solve the problem: | |
| Your SIM card is blocked, usually as a | |
PUK | result of entering your PIN incorrectly | |
several times. You must enter the PUK | ||
| ||
| supplied by your service provider. | |
| When you access a menu requiring the | |
PIN2 | PIN2, you must enter the PIN2 supplied | |
with the SIM card. For details, contact | ||
| ||
| your service provider. | |
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