The battery does not charge properly or sometimes your device turns itself off while charging.

•Disconnect the device from the charger, remove and reinstall the battery, and try charging again.

•The battery terminals may be dirty. Wipe both gold-coloured contacts with a clean, soft cloth and try charging the battery again.

•If the battery no longer charges completely, dispose of the old battery properly and replace it with a new battery.

Your device is hot to the touch.

When you use applications that require more power, your device may heat up. This is normal and should not affect your device’s lifespan or performance.

Your device prompts you to delete some data.

The available memory is low. Move your data to a memory card or delete old items from applications.

Your device cannot connect to the internet.

•Ensure you have entered valid settings for your internet service provider.

•Ensure you have activated the wireless connection to your mobile service provider and that the signal is not obstructed.

•Ensure that you have entered the correct user name and password.

troubleshooting

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