Troubleshooting
When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:
Code | Try this to solve the problem: | |
| When the device lock feature is enabled, | |
Password | you must enter the password you set for the | |
| device. | |
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| |
| When using the device for the first time or | |
PIN | when the PIN requirement is enabled, you | |
must enter the PIN supplied with the SIM or | ||
| USIM card. You can disable this feature by | |
| using the Lock SIM card menu. | |
| Your SIM or USIM card is blocked, usually as a | |
PUK | result of entering your PIN incorrectly several | |
times. You must enter the PUK supplied by | ||
| ||
| your service provider. | |
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| |
| When you access a menu requiring the PIN2, | |
PIN2 | you must enter the PIN2 supplied with the | |
SIM or USIM card. For details, contact your | ||
| ||
| service provider. | |
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Your device displays“Service unavailable”or “Network error”
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When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.
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Troubleshooting
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