troubleshooting
If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service professional.
When you turn on your phone or while you are using the phone, it prompts you to enter one of the following codes:
Code | Try this to solve the problem: | |
| When the phone lock feature is | |
Password | enabled, you must enter the password | |
| you set for the phone. | |
| When using the phone for the first time | |
| or when the PIN requirement is | |
PIN | enabled, you must enter the PIN | |
supplied with the SIM card. You can | ||
| ||
| disable this feature by using the PIN | |
| lock menu. | |
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Code | Try this to solve the problem: | |
| Your SIM card is blocked, usually as a | |
PUK | result of entering your PIN incorrectly | |
several times. You must enter the PUK | ||
| ||
| supplied by your service provider. | |
| When you access a menu requiring the | |
PIN2 | PIN2, you must enter the PIN2 supplied | |
with the SIM card. For details, contact | ||
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| your service provider. | |
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The phone prompts you to insert the SIM card.
Ensure that the SIM card is installed correctly.
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