Your device freezes or has fatal errors | Samsung GT-I9300 specification

The touch screen responds slowly or improperly

If your device has a touch screen and the touch screen is not responding properly, try the following:

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Remove any protective covers from the touch screen. Protective covers may prevent the device from recognising your inputs and are not recommended for touch screen devices.

Ensure that your hands are clean and dry when tapping the touch screen.

Restart your device to clear any temporary software bugs. Ensure that your device’s software is upgraded to the latest version.

If the touch screen is scratched or damaged, take your device to a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close applications or reset the device to regain functionality. If your device is still responsive and an application is frozen, close the application with the task manager. If your device is frozen and unresponsive, press and hold the Power key for 8-10 seconds.

If this problem persists, perform a factory data reset. In the application list, select Settings → Back up and reset → Factory data reset → Reset device → Erase everything.

Calls are being dropped

When you are in areas with weak signals or poor reception, you may lose your connection to the network. Move to another area and try again.

Troubleshooting

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Samsung GT-I9300 user manual Your device freezes or has fatal errors

Contents

GT-I9300 Using this manual Read me first Using this manual Instructional icons Copyright Trademarks Android logo, Google, Google Maps, Google About Divx Video About Divx VIDEO-ON-DEMAND Contents Personal information Tools 145 142144 146 Assembling Unpack Touch screen Device layout››Front view Back key Microphone ››Rear view Keys Insert the SIM or Usim card and the battery Insert the battery Replace the back cover Charge the battery ››Charge with a travel adapter ››Reduce the battery consumption ››Charge with a USB cableDecrease the brightness of the display Insert a memory card optional ››Remove a memory card ››Format a memory cardUnmount SD card → OK Getting started Turn on or off your device Use the touch screen Drag TapTap and hold Double-tap Flick Pinch Use motions Pick upHold to ear Tilt Pan to movePan to browse Updates will not work for widgets on the Home screen ShakeTurn over Hand sweep Palm touchRotate Lock or unlock the touch screen and the keys ››Indicator icons Get to know the Home screen ››Use the notifications panel ››Move an item on the Home screen ››Remove an item from the Home screenTap and hold an item, and then drag it to the rubbish bin ››Customise the quick access panel Add, remove, or reorganise panelsPress the Back key to return to the previous screen ››Use widgets Application list, select Widgets to open the widget panel Access applications Select an application ››Organise applications ››Uninstall an applicationUninstall ››Download an application ››Manage applications ››Access recently-used applicationsLaunch multiple applications Control active applications Customise your device ››Change the display font ››Adjust the brightness of the display››Select a wallpaper for the Home screen Style ››Lock your device Application list, select Settings → Security →Complete the setup of the secondary unlock PIN or pattern Screen lock → Face unlock Select Set it up → Continue Screen lock → Pattern Screen lock → PIN Screen lock → Password ››Lock your SIM or Usim card Change Alert ››Activate the Find my mobile featureApplication list, select Settings → Security → SIM Select Alert message ››Enter text with the Samsung keypad Enter text››Change the text input method → Portrait keyboard types → a keypad type Getting started ››Copy and paste text Calling ››Make a call ››Answer a call ››Reject a call››Make an international call ››Use a headset ››Use options during a voice call ››Use options during a video call ››View and dial a missed call Record video Select Auto reject list Select Enable FDN››Set auto rejection Select Create Enter a number and select Save ››Set call barring Additional settings → Call barring → a call type››Set call diverting Select a call barring option ››Customise call settings ››Set call waiting››View a call or message log Add or edit the message that will Be sent when you reject a callAnswering When a headset is connected Call alert → Call Set to allow outgoing calls with Bluetooth headset, even whenTo make you use a Bluetooth Call conditions Your device is locked Voicemail service Option Function Additional settingsAdditional settings Customise the equaliser settings So that the other party can hear Option Function Accounts Messages››Send a text message For all calls or only for IP calls ››Send a multimedia message ››View a text or multimedia messageApplication list, select Messaging → Add recipients ››Send an email message Google Mail››Listen to a voicemail message Application list, select Google Mail → ››View an email message ››Set up an email account ››View an email message Talk ››Set your status ››Start a conversation ChatON››Add a contact to your friend list Application list, select Talk Messenger Google+ Camera ››Take a photo Tap where you want to focus on the preview screen Switch to the front camera to take a photo of yourselfView the storage location Switch to the camcorder Select to take a photo Photo is saved automatically Entertainment Photos ››Change the shooting modeBurst shot Then combine them to improve ››Customise camera settings Photos when you upload them Adjust the sensitivity of the imagingSignal may be obstructed, such Deactivate the GPS tag setting Set the camera to flip the image Automatically when you take a photo››Record a video With the front camera View the storage location Switch to the camera Select to start recordingTo capture an image from the video while recording, select Normally ››Customise camcorder settingsTo a multimedia message or for saving Camcorder starts recording a video Automatically when you record a video ››Edit the shortcut icons Video Player ››Play a video Entertainment ››Customise video player settings Gallery ››View an image ››Tag a face in an image Select to begin playback Play a videoApplication list, select Gallery Control playback with the keys. p ››Play music Music player››Add music files to your device Copy to your memory card File tap and hold Select Add music ››Create a playlistEnter a title for your new playlist and select OK Select the files to include and select Done Music library screen ››Customise music player settingsMusic Hub Time FM Radio ››Listen to the FM radio Fine-tune the frequency ››Record a song from the FM radio››Save radio stations automatically Plug a headset into your device ››Customise FM radio settings ››Add a radio station to the favourites list ››Find a contact Contacts››Create a contact Select a contact’s name ››Set a speed dial number ››Create your namecard From SIM card ››Create a group of contacts››Copy a contact To SIM card ››Create an event or task Planner››Import or export a contact To SD card or Export to USB storage Select an event type at the top of the screen ››Change the view mode››View an event or task Enter the details of the event and select Save ››Create a memo ››Stop an event or task alarmMemo Application list, select S Memo ››View a memo ››Organise memos in folders Voice recorder Record a voice memoPlay a voice memo ››Customise voice recorder settings Quality Internet ››Browse a webpage 102 Select a search result ››Search for information by voice››Bookmark your favourite webpage Application list, select Internet ››Download a file from the Internet ››View your recent history FlipboardGame Hub Select Get Started Latitude MapsFriends Search for a location ››Get directions to a specific destination More Services NavigationClear Map Places Play Books Select Uninstall → OK Play MoviesPlay Store Samsung Apps SuggestYouTube 112 Video Hub ››Upload a video USB connections ››Connect with Samsung Kies››Connect with Windows Media Player Select Connected as a media device → Media device MTP ››Connect as a media device››Connect as a camera device Transfer files between your device and the computer Wi-Fi ››Activate the Wi-Fi feature››Find and connect to a Wi-Fi AP Advanced options ››Add a Wi-Fi AP manuallyApplication list, select Settings → Wi-Fi Press the WPS button on the AP within 2 minutes ››Set the static IP settings ››Customise Wi-Fi settings ››Receive data via Wi-Fi Wi-Fi Direct››Send data via Wi-Fi Wi-Fi Direct AllShare Play Send a file Select → Group Cast ››Use the Group Cast feature››Play a file on a remote device On another device, join Group Cast with the PIN ››Manage contents on a web storage server ››Customise AllShare Play settings → Tethering and portable hotspot → Portable Wi-Fi hotspot Mobile network sharing ››Share your device’s mobile network via Bluetooth Tethering and portable hotspot Bluetooth ››Activate the Bluetooth feature ››Find and pair with another device ››Send data via BluetoothApplication list, select Settings → Bluetooth → Scan ››Receive data via Bluetooth Select Accept to confirm the connection between two devices ››Activate location services ››Set up a VPN profile VPN connectionsVPN → Add VPN network To the VPN server ››Connect to a private networkIPSec server Server will use to identify you. You Connect Clock ››Set an alarmCalculator ››Perform a calculation ››Use the stopwatch ››Stop an alarm››Create a world clock City Desk clock displays the current time, date, and weather ››Use the countdown timer››Use the desk clock Change the following options Option Function ››Activate Dropbox DownloadsDropbox Application list, select Dropbox → Start ››View a file My files››Upload files to your Dropbox folder ››Supported file formats Application list, select My files Select a folder ››Activate the NFC feature ››Make a purchase with the NFC feature››Read information from an NFC tag Android Beam ››Send data via Android Beam››Send data via S Beam Beam Search Application list, select S Voice SIM ToolkitVoice You can deactivate voice prompts by selecting Access the setting options Data usage ››Kies via Wi-Fi More settings››Flight mode ››Tethering and portable hotspot ››S Beam ››Wi-Fi Direct››Android Beam ››Nearby devices Sound ››Mobile networks Display LED indicator Wallpaper Motion Power saving Storage Application manager BatteryLocation services Accounts and sync Security Help text Set to show the help text on the locked screen SIM Change Alert Activate the Find my mobile feature Encrypt SD card Language and input ››DefaultSet up SIM card lock ››Language ››Samsung keyboard To change the Samsung keypad settings, select››Google voice typing Portrait keyboard types Select a keypad type ››Voice Search ››Voice cmd for apps››Voice recogniser Select a voice recognition engine 155 ››Text-to-speech output ››Pointer speed Backup account Set up or edit your Google backup account Back up and resetChange the settings for managing settings and data Dock Accessibility Call answering/endingAnswering key Set to answer calls by pressing the Home key Change the settings for application development Developer optionsDevelopment device ID View your device’s development ID About device Using Lock SIM card Your device freezes or has fatal errors Number you are dialling If using a headset, ensure that it is properly connectedEnsure that you have pressed the Dial key Ensure that your device is turned on Device beeps and the battery icon is empty Another Bluetooth device is not located 166 Safety information 168 169 Proper care and use of your mobile device 171 172 173 174 175 Correct disposal of this product Disclaimer Index 135 Tethering To install Samsung Kies PC Sync