Troubleshooting

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

Code

Try this to solve the problem:

 

When the device lock feature is enabled,

Password

you must enter the password you set for the

 

device.

 

 

 

When using the device for the first time or

PIN

when the PIN requirement is enabled, you

must enter the PIN supplied with the SIM or

 

USIM card. You can disable this feature by

 

using Lock SIM card.

 

 

 

Your SIM or USIM card is blocked, usually as a

PUK

result of entering your PIN incorrectly several

times. You must enter the PUK supplied by

 

 

your service provider.

 

 

 

When you access a menu requiring the PIN2,

PIN2

you must enter the PIN2 supplied with the

SIM or USIM card. For details, contact your

 

 

service provider.

 

 

Your device displays network or service error messages

When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.

You cannot access some options without a subscription. Contact your service provider for more details.

Troubleshooting

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