The battery does not charge properly or the device turns off

If the battery will no longer charge completely, you need to replace it with a new battery. Take your device to your local Samsung Service Centre.

Your device is hot to the touch

When you use applications that require more power or use applications on your device for an extended period of time, your device may feel hot to the touch. This is normal and should not affect your device’s lifespan or performance.

Error messages appear when launching the camera

Your Samsung mobile device must have sufficient available memory and battery power to operate the camera application. If you receive error messages when launching the camera, try the following:

Charge the battery.

Free some memory by transferring files to a PC or deleting files from your device.

Restart the device. If you are still having trouble with the camera application after trying these tips, contact a Samsung Service Centre.

Error messages appear when opening music files

Some music files may not play on your Samsung mobile device for a variety of reasons. If you receive error messages when opening music files on your device, try the following:

Free some memory by transferring files to a PC or deleting files from your device.

Troubleshooting

141