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Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate license or key to play the file.

Ensure that your device supports the file type.

Another Bluetooth device is not located

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Ensure that the Bluetooth wireless feature is activated on your device.

Ensure that the Bluetooth wireless feature is activated on the device you wish to connect to, if necessary.

Ensure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m).

If the tips above do not solve the problem, contact a Samsung Service Centre.

A connection is not established when you connect the device to a PC

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Ensure that the USB cable you are using is compatible with your device.

Ensure that you have the proper drivers installed and updated on your PC.

Troubleshooting

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