Troubleshooting

When you turn on your phone or while you are using the phone, it prompts you to enter one of the following codes:

Code

Try this to solve the problem:

 

When the phone lock feature is enabled,

 

Password

you must enter the password you set for

 

the phone.

 

When using the phone for the first time or

 

when the PIN requirement is enabled, you

PIN

must enter the PIN supplied with the SIM

 

card. You can disable this feature by using

 

the PIN lock menu.

 

Your SIM card is blocked, usually as a

PUK

result of entering your PIN incorrectly

several times. You must enter the PUK

 

 

supplied by your service provider.

 

When you access a menu requiring the

PIN2

PIN2, you must enter the PIN2 supplied

with the SIM card. For details, contact your

 

 

service provider.

Your phone displays "Network search failed" or "Network error"

When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.

You cannot access some options without a subscription. Contact your service provider for more details.

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