Troubleshooting
When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:
Code | Try this to solve the problem: |
| When the device lock feature is enabled, |
Password | you must enter the password you set for |
| the device. |
| When using the device for the first time or |
| when the PIN requirement is enabled, you |
PIN | must enter the PIN supplied with the SIM |
| or USIM card. You can disable this feature |
| by using the Lock SIM card menu. |
Code | Try this to solve the problem: | |
| Your SIM or USIM card is blocked, usually | |
PUK | as a result of entering your PIN incorrectly | |
several times. You must enter the PUK | ||
| ||
| supplied by your service provider. | |
| When you access a menu requiring the | |
PIN2 | PIN2, you must enter the PIN2 supplied | |
with the SIM or USIM card. For details, | ||
| ||
| contact your service provider. |
•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.
•You cannot access some options without a subscription. Contact your service provider for more details.
104Troubleshooting