Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For details, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. Contact your service provider for more details.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Charge the battery completely before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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GT-I9301MBISER, GT2I9301RWIORX, GT2I9301OKIPAN, GT-I9301MBZBGL, GT-I9301RWIVVT specifications

The Samsung GT-I9301 series comprises a selection of models including the GT-I9301MBZNEE, GT-I9301RWINEE, GT-I9301RWZNEE, GT-I9301OKZNEE, and GT-I9301OKINEE. These devices, part of the broader Galaxy S4 family, are known for their innovative features and robust performance, catering to consumers who seek high-quality smartphones.

One of the standout features of these models is their vibrant 5-inch Super AMOLED display, boasting a resolution of 1920 x 1080 pixels. This display technology delivers rich colors and deep blacks, making it an ideal choice for multimedia consumption, from streaming videos to browsing photos.

Powered by a Qualcomm Snapdragon 600 processor, coupled with 2GB of RAM, the GT-I9301 models ensure smooth multitasking and responsive performance. The optional 16GB or 32GB internal storage, expandable via microSD card up to 64GB, provides ample space for apps, games, and media files, addressing the needs of even the most demanding users.

In terms of camera technology, the series features a 13MP rear camera equipped with autofocus and LED flash, allowing for high-quality photography even in low-light situations. The 2MP front-facing camera enables users to capture selfies with ease, while also supporting video calls.

Another key aspect of the Samsung GT-I9301 lineup is its connectivity options. These devices support 4G LTE, ensuring fast internet speeds for browsing, downloading, and streaming content. Additionally, they offer Bluetooth 4.0, NFC (in select models), and Wi-Fi capabilities, making it easy to connect to other devices and share content.

The GT-I9301 models are powered by a removable 2600mAh battery, providing substantial battery life to last throughout the day under normal usage conditions. Moreover, the inclusion of Samsung's TouchWiz UI enhances the user experience, offering various customization options and widgets for users to personalize their home screens.

Security features include Samsung Knox for enhanced device protection, and various locking mechanisms such as fingerprint recognition in select models. Overall, the Samsung GT-I9301MBZNEE, GT-I9301RWINEE, GT-I9301RWZNEE, GT-I9301OKZNEE, and GT-I9301OKINEE smartphones represent solid choices for users seeking a reliable smartphone with standout features, versatility, and performance.