Touch screen responds slowly or improperly

Troubleshooting

The touch screen responds slowly or improperly

•If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

•The touch screen may malfunction in humid conditions or when exposed to water.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is upgraded to the latest version.

•If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close applications or reinsert the battery and turn on the device to regain functionality. If your device is frozen and unresponsive, press and hold the Power button for more than 7 seconds to reboot.

If this does not solve the problem, perform a factory data reset. On the Applications screen, tap Settings →General →Backup and reset →Factory data reset →Reset device → Erase everything. Before performing the factory data reset, remember to make backup copies of all important data stored on the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

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GT-I9301MBISER, GT2I9301RWIORX, GT2I9301OKIPAN, GT-I9301MBZBGL, GT-I9301RWIVVT specifications

The Samsung GT-I9301 series comprises a selection of models including the GT-I9301MBZNEE, GT-I9301RWINEE, GT-I9301RWZNEE, GT-I9301OKZNEE, and GT-I9301OKINEE. These devices, part of the broader Galaxy S4 family, are known for their innovative features and robust performance, catering to consumers who seek high-quality smartphones.

One of the standout features of these models is their vibrant 5-inch Super AMOLED display, boasting a resolution of 1920 x 1080 pixels. This display technology delivers rich colors and deep blacks, making it an ideal choice for multimedia consumption, from streaming videos to browsing photos.

Powered by a Qualcomm Snapdragon 600 processor, coupled with 2GB of RAM, the GT-I9301 models ensure smooth multitasking and responsive performance. The optional 16GB or 32GB internal storage, expandable via microSD card up to 64GB, provides ample space for apps, games, and media files, addressing the needs of even the most demanding users.

In terms of camera technology, the series features a 13MP rear camera equipped with autofocus and LED flash, allowing for high-quality photography even in low-light situations. The 2MP front-facing camera enables users to capture selfies with ease, while also supporting video calls.

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The GT-I9301 models are powered by a removable 2600mAh battery, providing substantial battery life to last throughout the day under normal usage conditions. Moreover, the inclusion of Samsung's TouchWiz UI enhances the user experience, offering various customization options and widgets for users to personalize their home screens.

Security features include Samsung Knox for enhanced device protection, and various locking mechanisms such as fingerprint recognition in select models. Overall, the Samsung GT-I9301MBZNEE, GT-I9301RWINEE, GT-I9301RWZNEE, GT-I9301OKZNEE, and GT-I9301OKINEE smartphones represent solid choices for users seeking a reliable smartphone with standout features, versatility, and performance.