Sharp XL-E12H E-13, Troubleshooting chart, CD player, Remote control, Tuner, If problem occurs

Troubleshooting chart

Many potential problems can be resolved by the owner without calling a service technician.

If something is wrong with this product, check the following before calling your authorised SHARP dealer or service centre.

■General

Symptom	Possible cause
● The clock is not set	● Did a power failure occur?
to the correct time.	Reset the clock. (Refer
	page 10)
● When a button is	● Set the unit to the power
pressed, the unit	stand-by mode and then
does not respond.	turn it back on.
	● If the unit still malfunctions,
	reset it. (Refer page 14)
● No sound is heard.	● Is the volume level set to
	“MIN”?
	● Are the headphones
	connected?
	● Are the speaker wires
	disconnected?

■ CD player
Symptom	Possible cause
● Playback does not	● Is the disc loaded upside
start.	down?
● Playback stops in	● Does the disc satisfy the
the middle or is not	standards?
performed properly.	● Is the disc distorted or
	scratched?
● Playback sounds are	● Is the unit located near
skipped, or stopped	excessive vibrations?
in the middle of a	● Is the disc very dirty?
track.	● Has condensation formed
	inside the unit?

■ Remote control

Symptom	Possible cause
● The remote control	● Is the AC power lead of the
does not operate.	unit plugged in?
	● Is the battery polarity
	correct?
	● Are the batteries dead?
	● Is the distance or angle
	incorrect?
	● Does the remote control
	sensor receive strong
	light?

■Tuner

Symptom Possible cause

●The radio makes ● Is the unit placed near the

unusual noises	TV or computer?
continuously.	● Is the FM aerial placed
	properly? Move the aerial
	away from the AC power
	lead if it is located nearby.

■	USB
	Symptom	Possible cause
● Device cannot be		● Is there any MP3/WMA file
	detected.	available?
		● Is the device properly
		connected?
		● Is it an MTP device?
		● Does the device contain AAC
		file only?
● Playback does not		● Is it a copyright protected
	start.	WMA file?
		● Is it a false MP3 file?
● Wrong time		● Is Variable Bitrate file being
	display.	played back?
● Wrong file name		● Is the File Name written in
	display.	Chinese or Japanese
		characters?
■	Condensation

Sudden temperature changes, storage or operation in an extremely humid environment may cause condensation inside the cabinet (CD pickup, etc.) or on the transmitter on the remote control. Condensation can cause the unit to malfunction. If this happens, leave the power on with no disc in the unit until normal playback is possible (about 1 hour). Wipe off any condensation on the transmitter with a soft cloth before operating the unit.

■If problem occurs

When this product is subjected to strong external interference (mechanical shock, excessive static electricity, abnormal supply voltage due to lightning, etc.) or if it is operated incorrectly, it may malfunction.

If such a problem occurs, do the following:

1Set the unit to the stand-by mode and turn the power on again.

2If the unit is not restored in the previous operation, unplug and plug in the unit again, and then turn the power on.

Note:

If neither operation above restores the unit, clear all the memory by resetting it.

E-13