Samsung GTP5100TSATTT Troubleshooting

Troubleshooting

128

Troubleshooting

When you turn on your device or while you are

using the device, it prompts you to enter one of the

following codes:

Code Try this to solve the problem:

Password

When the device lock feature is enabled,

you must enter the password you set for the

device.

PIN

When using the device for the first time or

when the PIN requirement is enabled, you

must enter the PIN supplied with the SIM or

USIM card. You can disable this feature by

using Lock SIM card.

PUK

Your SIM or USIM card is blocked, usually as a

result of entering your PIN incorrectly several

times. You must enter the PUK supplied by

your service provider.

PIN2

When you access a menu requiring the PIN2,

you must enter the PIN2 supplied with the

SIM or USIM card. For details, contact your

service provider.

Your device displays network or service error

messages

When you are in areas with weak signals or poor reception,

●

you may lose reception. Move to another area and try

again.

You cannot access some options without a subscription.

●

Contact your service provider for more details.

Contents

Main Using this manual Read me first www.samsung.com Instructional icons Copyright Page Page Contents Assembling ........................................................ 11 Getting started .................................................. 21 Web and GPS-based services ............................ 39 Communication ................................................. 50 Entertainment .................................................... 68 Personal information ........................................ 88 Connectivity ....................................................... 94 Tools .................................................................. 108 Settings ............................................................115 Page Assembling Unpack Device layout Front view Rear view Keys Insert the SIM or USIM card 1 3 2 Charge the battery Page Reduce the battery consumption Insert a memory card (optional) 1 2 Remove a memory card Format a memory card Getting started Turn on or off your device Use the touch screen Page Page Lock or unlock the touch screen and the keys Get to know the Home screen System bar Indicator icons Page Use the notifications panel Move an item on the Home screen Remove an item from the Home screen Add or remove a panel from the Home screen Use widgets 1 2 4 1 3 Access applications 2 3 Organise applications Download an application Uninstall an application Access recently-used applications 1 2 Launch multiple applications 2 1 Manage applications 2 Customise your device Change the display language Turn on or off the touch tones Adjust the devices volume Change your call ringtone Switch to Silent mode Select a wallpaper for the Home screen Change the display font Adjust the brightness of the display Set your device to adjust the brightness automatically Adjust the brightness manually Lock your device Set an unlock pattern Set an unlock PIN Set an unlock password Lock your SIM or USIM card Activate the Find my mobile feature 1 2 7 5 3 Enter text with the Google voice input feature Enter text with the Samsung keypad Copy and paste text Web and GPS-based services Internet 1 Browse a webpage 2 Page Search for information by voice Bookmark your favourite webpage Download a file from the Internet Page Maps Search for a location 3 2 1 1 2 1 5 4 3 Navigation 3 Places 1 2 3 4 Play Shop Page 1 2 1 www.samsungapps.com S Suggest YouTube Page Communication Calling 3 2 1 Answer a call Reject a call Make an international call Use a headset Use options during a voice call Use options during a video call View and dial a missed call Set auto rejection Activate Fixed Dialling Number (FDN) mode Set call diverting Set call barring Set call waiting View a call or message log Customise call settings Page Page Messages Send a text message 1 4 1 Page Page Email Set up an email account 2 1 Page Page Talk Set your status 4 1 2 Page Entertainment Camera 1 Take a photo 2 Page Change the shooting mode Customise camera settings Record a video Page Customise camcorder settings Edit the shortcut icons 1 2 3 Video player Page Page Gallery View an image 2 1 Page Photo editor 1 3 2 4 Page Page Apply an effect to a video 1 2 3 4 Music player Add music files to your device Play music Page Create a playlist Customise music player settings Page Personal information Contacts 1 4 1 Page Copy a contact Copy contacts from the SIM or USIM card to your device Copy contacts from your device to the SIM or USIM card Import or export a contact Import contact files 1 2 1 4 2 1 3 S Planner Create an event or task 3 View an event or task Stop an event or task alarm Memo Create a memo 1 4 2 Connectivity USB connections 2 www.samsung.com/kies Connect with Samsung Kies 2 Wi-Fi Activate the Wi-Fi feature Page Page Page Page Play a file from one device on another device Customise settings for sharing media files Mobile network sharing Share your devices mobile network via Wi-Fi 4 3 2 Share your devices mobile network via USB Share your devices mobile network via Bluetooth Bluetooth Activate the Bluetooth feature 3 1 Find and pair with another device Page Activate location services VPN connections Set up a VPN profile 1 2 Connect to a private network Tools Alarm 4 2 1 Page My files Supported file formats 3 1 View a file Polaris Office Create a document 4 2 1 Open a document Page Page Settings More... Flight mode Kies via Wi-Fi VPN Tethering and portable hotspot Sound Wallpaper Lock screen Display Power saving Page Security Language and input Language Default Google voice typing Samsung Keyboard Voice Search Text-to-speech output Back up and reset Dock Date and time Accessibility Developer options About device Troubleshooting Your device displays network or service error messages The touch screen responds slowly or improperly Your device freezes or has fatal errors Calls are being dropped Outgoing calls are not connected Incoming calls are not connected Others cannot hear you speaking on a call Audio quality is poor When dialling from contacts, the call is not connected Page Error messages appear when opening music files Another Bluetooth device is not located A connection is not established when you connect the device to a computer Safety information Warning: Prevent electric shock, fire, and explosion Caution: Follow all safety warnings and regulations when using your device in restricted areas Turn off your device when on an aircraft Your device may interfere with automotive equipment Proper care and use of your mobile device Page Page Page Handle SIM cards or memory cards with care Ensure access to emergency services Keep your personal and important data safe Do not distribute copyright-protected material Specific Absorption Rate (SAR) certification information THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE TO RADIO WAVES www.samsung.com/sar Correct disposal of this product Correct disposal of batteries in this product Disclaimer Index Page Page We, Samsung Electronics GSM WCDMA BT/Wi-Fi Portable Device :GT-P5100 Declaration of Conformity (R&TTE) Samsung Electronics QA Lab. Joong-Hoon Choi /Lab Manager To install Samsung Kies (PC Sync)