Troubleshooting
132

Error messages appear when opening music files

Some music files may not play on your device for a number of
reasons. If you receive error messages when opening music
files on your device, try the following:
Free some memory by transferring files to a computer or
deleting files from your device.
Ensure that the music file is not Digital Rights Management
(DRM)-protected. If the file is DRM-protected, ensure that
you have the appropriate licence or key to play the file.
Ensure that your device supports the file type.

Another Bluetooth device is not located

Ensure that the Bluetooth feature is activated on your
device.
Ensure that the Bluetooth feature is activated on the device
you wish to connect to, if necessary.
Ensure that your device and the other Bluetooth device are
within the maximum Bluetooth range (10 m).
If the tips above do not solve the problem, contact a Samsung
Service Centre.

A connection is not established when you connect

the device to a computer

Ensure that the USB cable you are using is compatible with
your device.
Ensure that you have the proper drivers installed and
updated on your computer.