Other information

Troubleshooting

Refer to the chart below when this product does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the product, disconnect the power cord and contact the nearest authorized dealer or Samsung Electronics Service Centre.

Symptom

Check/Remedy

 

 

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

 

The iPod fails to connect.

• Check the condition of the iPod connector and Dock.

 

• Keep the iPod S/W version up to date.

 

 

Playback does not start.

• Check the region number of the BD/DVD.

 

BD/DVD discs purchased from abroad may not be playable.

 

• CD-ROMs and DVD-ROMs cannot be played on this Product.

 

• Make sure that the rating level is correct.

 

 

Playback does not start

• Are you using a deformed disc or a disc with scratches on the surface?

immediately when the

• Wipe the disc clean.

Play/Pause button is pressed.

 

 

 

Sound is not produced.

• No sound is heard during fast playback, slow playback, and step motion playback.

 

• Are the speakers connected properly? Is the speaker setup correctly customized?

 

• Is the disc severely damaged?

 

 

Sound can be heard only from a

• On certain BD/DVD discs, sound is output from the front speakers only.

few speakers and not all 3.

• Check if the speakers are connected properly.

 

• Adjust the volume.

 

• When listening to a CD, radio or TV, sound is output to the front speakers only.

 

 

The remote control does not work.

• Is the remote control being operated within its operation range of angle and distance?

 

• Are the batteries drained?

 

• Have you selected the mode(TV/BD) functions of the remote control (TV or BD) correctly?

 

 

• Disc is rotating but no

• Is the TV power on?

picture is produced.

• Are the video cables connected properly?

• Picture quality is poor and

• Is the disc dirty or damaged?

• A poorly manufactured disc may not be playable.

picture is shaking.

 

 

 

Audio language and subtitles do

• Audio language and subtitles will not work if the disc does not contain them.

not work.

 

Menu screen does not appear

• Are you using a disc that does not contain menus?

even when the menu function is

 

selected.

 

06 Other information

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Samsung HT-C6800/XEN, HT-C6800/EDC, HT-C6800/XEF manual Other information, Troubleshooting
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HT-C6800/EDC, HT-C6800/XEF, HT-C6800/XEN specifications

The Samsung HT-C6800 series is an impressive home theater system that offers a blend of superior audio quality and cutting-edge technology, making it an ideal choice for anyone looking to enhance their home entertainment experience. This system is available in various models, including the HT-C6800/XEN, HT-C6800/XEF, and HT-C6800/EDC, each boasting similar core features and capabilities.

One of the standout features of the HT-C6800 is its powerful 7.1-channel surround sound system. With 1330 watts of total power, it ensures immersive audio that fills the room, allowing users to experience movies and music as if they were in a theater. The system incorporates advanced sound technologies such as Dolby Digital, DTS, and Dolby Pro Logic II, providing clear dialogue and rich soundscapes that elevate the viewing experience.

The HT-C6800 series also supports Full HD 1080p video output, enhancing the visual quality of content played through the system. With the built-in Blu-ray player, users can enjoy high-definition movies with exceptional clarity and detail. Additionally, the system is equipped with the ability to upscale standard definition content to near-HD quality, ensuring that all viewing experiences are enhanced, regardless of the source.

Connectivity options on the HT-C6800 series are plentiful, including HDMI inputs and outputs, USB ports, and auxiliary connections. These allow for seamless integration with various devices such as gaming consoles, smartphones, and tablets. The inclusion of Wi-Fi connectivity is another significant aspect, enabling users to access streamed content from popular services like Netflix and YouTube directly through the system.

Another notable technology featured in the HT-C6800 series is Samsung's Anynet+ system which allows for one-touch control of connected HDMI devices with a single remote. This creates a more user-friendly experience, eliminating the need for multiple remotes cluttering the entertainment space.

In terms of design, the HT-C6800 models showcase a sleek and modern aesthetic that complements any home decor. The compact design of the speakers allows for flexible placement options, whether mounted on walls or standing freely within a room.

Overall, the Samsung HT-C6800/XEN, HT-C6800/XEF, and HT-C6800/EDC home theater systems represent a powerful and versatile solution for those looking to immerse themselves in high-quality audio and visual content. With advanced features, stylish design, and robust connectivity, these systems undoubtedly enhance the overall entertainment experience.
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