Other Information

Troubleshooting

Refer to the chart below when this product does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG.

Symptom

 

 

Check/Remedy

 

 

 

 

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

 

 

 

Playback does not start.

• Check the region number of the DVD.

 

DVD discs purchased from abroad may not be playable.

 

• CD-ROMs and DVD-ROMs cannot be played on this product.

 

• Make sure that the rating level is correct.

 

 

 

 

Playback does not start

• Are you using a deformed disc or a disc with scratches on the surface?

immediately when the

• Wipe the disc clean.

 

Play/Pause button is pressed.

 

 

 

 

 

 

 

Sound is not produced.

• No sound is heard during fast playback, slow playback, and step motion playback.

 

• Are the speakers connected properly? Is the speaker setup correctly customized?

 

• Is the disc severely damaged?

 

 

 

 

Sound can be heard only from a

• On certain DVD discs, sound is output from the front speakers only.

few speakers and not all 6.

• Check if the speakers are connected properly.

 

• Adjust the volume.

 

 

• When listening to a CD, radio or TV, sound is output to the front speakers only. Select

 

"PROLOG" by pressing

 

PL II (Dolby Pro Logic II) on the remote control to use all

 

six speakers.

 

 

 

 

 

Dolby Digital 5.1 CH Surround

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is

Sound is not produced.

produced only if the disc is recorded with 5.1 channel sound.

 

• Is the audio language correctly set to Dolby Digital 5.1-CH in the information

 

display?

 

 

 

 

 

The remote control does not work.

• Is the remote control being operated within its operation range of angle and distance?

 

• Are the batteries drained?

 

 

• Have you selected the correct mode(RECEIVER DVD/TV)?

 

 

 

 

• Disc is rotating but no

• Is the TV power on?

 

picture is produced.

• Are the video cables connected properly?

• Picture quality is poor and

• Is the disc dirty or damaged?

• A poorly manufactured disc may not be playable.

picture is shaking.

 

 

 

 

 

 

 

Audio language and subtitles do not work.

• Audio language and subtitles will not work if the disc does not contain them.

 

 

 

 

The Disc/Title menu screen does not

• Are you using a disc that does not contain menus?

appear even when the Disc/Title

 

 

 

function is selected.

 

 

 

 

 

 

 

Aspect ratio cannot be changed.

• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX mode, or 4:3 PAN

 

SCAN mode, but 4:3 DVDs can be seen in 4:3 ratio only. Refer to the DVD disc

 

jacket and then select the appropriate function.

 

 

 

 

34 English

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Samsung HT-E350, HT-355 user manual Other Information, Troubleshooting
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HT-355, HT-E350 specifications

The Samsung HT-E355 and HT-E350 are notable entries in the realm of home theater systems, designed to enhance the audio and visual experience for users who appreciate robust sound quality and cinematic effects in their own living spaces. Both systems feature a sleek, modern design that can seamlessly integrate into any home decor while providing a captivating audio experience.

One of the standout features of both models is their impressive 5.1-channel surround sound capability. This configuration creates a fuller, richer audio experience that can immerse users in movies, music, and games. The inclusion of multiple speakers helps to distribute sound evenly throughout the room, allowing for an engaging cinematic experience without the need for costly upgrades to traditional audio setups.

The HT-E355 and HT-E350 are equipped with Samsung's proprietary technology designed to enhance sound quality and performance. The Digital Power Amplifier and Dolby Digital decoding are pivotal in achieving exceptional clarity and depth in audio, ensuring that every dialogue and sound effect is delivered with precision. This technology is particularly beneficial for watching action movies or listening to music genres that demand high fidelity and dynamic range.

In terms of connectivity, both systems offer a variety of options to enhance user experience. They support HDMI output, allowing for easy connection to high-definition televisions and other devices. Additionally, they include USB ports, facilitating playback directly from flash drives and external storage devices. This flexibility makes it convenient for users to access their digital media libraries effortlessly.

Another significant feature of the HT-E355 and HT-E350 is the built-in DVD player, which allows users to enjoy a vast library of DVDs without needing additional equipment. This is a significant advantage for those who still have a collection of physical media. The systems also support various audio formats, including MP3 and WMA, ensuring compatibility with a broad spectrum of media files.

Moreover, both models enhance the user experience with features like one-touch remote control functionality and intuitive setups, making them user-friendly for both tech-savvy individuals and those who are less familiar with technology.

In summary, the Samsung HT-E355 and HT-E350 home theater systems offer an exceptional blend of advanced audio technology, versatility in connectivity, and an all-in-one solution for home entertainment enthusiasts. With their impressive sound capabilities, built-in DVD players, and stylish designs, these systems are worth considering for anyone looking to elevate their home audio-visual experience.
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