Other Information

Troubleshooting

Refer to the chart below when this product does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the product, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Centre.

Symptom

Check/Remedy

 

 

 

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

 

 

Playback does not start.

• Check the region number of the DVD.

 

DVD discs purchased from abroad may not be playable.

 

• CD-ROMs and DVD-ROMs cannot be played on this product.

 

• Make sure that the rating level is correct.

 

 

 

Playback does not start

• Are you using a deformed disc or a disc with scratches on the surface?

immediately when the

• Wipe the disc clean.

 

 

Play/Pause button is pressed.

 

 

 

 

 

 

Sound is not produced.

• No sound is heard during fast playback, slow playback, and step motion playback.

 

• Are the speakers connected properly? Is the speaker setup correctly customized?

 

• Is the disc severely damaged?

 

 

 

 

 

Sound can be heard only from a

• On certain DVD discs, sound is output from the front speakers only.

few speakers and not all 6.

• Check if the speakers are connected properly.

 

• Adjust the volume.

 

 

 

• When listening to a CD, radio or TV, sound is output to the front speakers only.

 

Select "PROLOG" by pressing

 

PL II (Dolby Pro Logic II) on the remote control to

 

use all six speakers.

 

 

 

 

 

Dolby Digital 5.1 CH Surround

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is

Sound is not produced.

produced only if the disc is recorded with 5.1 channel sound.

 

• Is the audio language correctly set to Dolby Digital 5.1-CH in the information display?

 

 

 

The remote control does not work.

• Is the remote control being operated within its operation range of angle and distance?

 

• Are the batteries drained?

 

 

 

• Have you selected the correct mode (RECEIVER DVD/TV)?

 

 

 

 

• Disc is rotating but no

• Is the TV power on?

 

 

picture is produced.

• Are the video cables connected properly?

• Picture quality is poor and

• Is the disc dirty or damaged?

 

 

• A poorly manufactured disc may not be playable.

picture is shaking.

 

 

 

 

 

 

Audio language and subtitles do not work.

• Audio language and subtitles will not work if the disc does not contain them.

 

 

 

The Disc/Title menu screen does not

• Are you using a disc that does not contain menus?

appear even when the Disc/Title

 

 

 

function is selected.

 

 

 

 

 

 

Aspect ratio cannot be changed.

• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX mode, or 4:3 PAN

 

SCAN mode, but 4:3 DVDs can be seen in 4:3 ratio only. Refer to the DVD disc

 

jacket and then select the appropriate function.

 

 

 

 

34 English

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Samsung HT-E350/XN, HT-E355/EN, HT-E350/TK, HT-E355/TK, HT-E350/EN Other Information, Symptom Check/Remedy, Troubleshooting
Page 33 Page 35

HT-E350K/UM, HT-E350K/ZN, HT-E350/TK, HT-E350/XN, HT-E350/EN specifications

The Samsung HT-E355K series, including models HT-E355K/UM, HT-E355K/SH, HT-E350K/SQ, HT-E355K/ZN, and HT-E350K/SJ, represents a compelling choice in the realm of home theater systems. Designed to deliver robust audio and immersive viewing experiences, these systems incorporate a variety of features and technologies that cater to both casual viewers and serious audiophiles.

One of the standout features of the Samsung HT-E355K series is its 5.1 channel surround sound capability. This configuration includes a powerful subwoofer and multiple satellite speakers that create a rich soundstage, ensuring that users can enjoy movies, music, and games with clarity and depth. The ability to fine-tune audio settings also allows for a customized listening experience based on individual preferences and room acoustics.

The systems in this series also come equipped with HDMI connectivity, making it easier to connect to a range of devices such as Blu-ray players, gaming consoles, and televisions. This ensures high-definition video and audio quality, elevating the overall home entertainment experience. Additionally, the inclusion of USB ports allows for direct playback of multimedia content from external storage devices, which adds to the convenience of use.

In terms of design, the Samsung HT-E355K series is sleek and modern, making it an attractive addition to any home entertainment setup. The compact nature of the speakers and the overall system means it can fit comfortably in smaller spaces without compromising on performance.

Additionally, the inclusion of Smart technology in certain models enables access to various online streaming services, allowing users to enjoy their favorite shows and movies without the need for additional devices. The user interface is designed to be intuitive, ensuring that even those who are not tech-savvy can navigate easily.

Overall, the Samsung HT-E355K/UM, HT-E355K/SH, HT-E350K/SQ, HT-E355K/ZN, and HT-E350K/SJ models combine innovative technology, impressive audio performance, and user-friendly features, making them suitable for anyone looking to enhance their home entertainment experience. Whether for a family movie night or hosting friends for a game day, these systems provide a versatile solution that appeals to diverse entertainment needs.
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