Other Information

Troubleshooting

Refer to the chart below when this product does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the product, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Centre.

Symptom

Check/Remedy

 

 

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

 

Playback does not start.

• Check the region number of the DVD.

 

DVD discs purchased from abroad may not be playable.

 

• CD-ROMs and DVD-ROMs cannot be played on this product.

 

• Make sure that the rating level is correct.

 

 

Playback does not start

• Are you using a deformed disc or a disc with scratches on the surface?

immediately when the

• Wipe the disc clean.

Play/Pause button is

 

pressed.

 

 

 

Sound is not produced.

• No sound is heard during fast playback, slow playback, and step motion

 

playback.

 

• Are the speakers connected properly? Is the speaker setup correctly

 

customized?

 

• Is the disc severely damaged?

 

 

Sound can be heard only

• On certain DVD discs, sound is output from the front speakers only.

from a few speakers and

• Check if the speakers are connected properly.

not all 6.

• Adjust the volume.

 

• When listening to a CD, radio or TV, sound is output to the front speakers only.

 

Select V-SURROUND (Virtual Surround) on the remote control to use all six

 

speakers.

 

 

Dolby Digital 5.1 CH

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround

Surround Sound is not

Sound is produced only if the disc is recorded with 5.1 channel sound.

produced.

• Is the audio language correctly set to Dolby Digital 5.1-CH in the information

 

display?

 

 

The remote control does

• Is the remote control being operated within its operation range of angle and

not work.

distance?

 

• Are the batteries drained?

 

• Have you selected the correct mode (RECEIVER DVD/TV)?

 

 

• Disc is rotating but no

• Is the TV power on?

picture is produced.

• Are the video cables connected properly?

•Picture quality is poor • Is the disc dirty or damaged?

and picture is shaking. • A poorly manufactured disc may not be playable.

Audio language and

• Audio language and subtitles will not work if the disc does not contain them.

subtitles do not work.

 

 

 

The Disc/Title menu

• Are you using a disc that does not contain menus?

screen does not appear

 

even when the Disc/Title

 

function is selected.

 

22 English