Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

Symptom

 

Check/Remedy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Disc tray does not open.
• Is the power cord plugged securely into the outlet?
• Turn off the power and then turn it back on.

 

 

 

 

 

 

 

 

 

 

• Check the region number of the DVD.
Playback does not start.

 

DVD discs purchased from abroad may not be playable.
• CD-ROMs and DVD-ROMs cannot be played on this Home

 

 

Theater.

 

• Make sure that the rating level is correct.

 

 

 

 

 

 

 

 

 

Playback does not start
• Are you using a deformed disc or a disc with scratches on

immediately when the

•

the surface?
Play/Pause button is pressed.Wipe the disc clean.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• No sound is heard during fast playback, slow playback, and step

Sound is not produced.

 

motion playback.
• Are the speakers connected properly? Is the speaker setup

 

 

correctly customized?

 

• Is the disc severely damaged?

 

 

 

 

 

 

 

 

 

• When listening to a CD or radio, sound is output to the front

 

 

speakers (L/R) only. Select "PRO LOGIC II" by pressing

 

 

 

 

 

 

 

 

 

 

 

 

Sound can be heard only

 

(Dolby Pro Logic II) on the remote control to use all six

 

speakers.
from a few speakers and

 

• Make sure that the DVD disc is 5.1-CH compatible.

not all six.

•

If you set C, SL, and SR to NONE in the speaker mode in the
audio setup of the setup screen, no sound is heard from the

 

 

 

 

center speaker and the front left and right speakers. Set C, SL,

 

 

and SR to SMALL.

 

 

 

 

 

 

 

 

Picture does not appear, sound• Was the Home Theater suddenly moved from a cold place to a
is not produced, or the disc

 

warm one? When condensation forms inside the player, remove

 

the disc and let the player stand for 1 or 2 hours with the power on.

tray opens 2 to 5 seconds later.

 

 

(You can use the player again after condensation disappears.)

 

 

 

 

 

 

 

 

Dolby Digital 5.1 CH

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital
Surround Sound is not

 

5.1 CH Surround Sound is produced only if the disc is recorded

 

with 5.1 channel sound.

produced.

• Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in

 

 

the information display?

 

 

 

 

 

 

 

 

 

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