troubleshooting
Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.
| SYMPTOM |
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| Check/Remedy |
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| Disc tray does not open. | • Is the power cord plugged securely into the outlet? | ||||
| • Turn off the power and then turn it back on. | ||||
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| Playback does not start | • Are you using a deformed disc or a disc with scratches on | ||||
| immediately when the | the surface? | ||||
| Play/Pause button is pressed. | • Wipe the disc clean. | ||||
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| Sound is not produced. | • No sound is heard during fast playback, slow playback, and | ||||
| step motion playback. | ||||
| • Are the speakers connected properly? Is the speaker setup | ||||
| correctly customized? | ||||
| • Is the disc severely damaged? | ||||
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| Sound can be heard only from a | • When listening to a CD or radio, sound is output to the front | ||||
| few speakers and not all six. | speakers (L/R) only. Select "PRO LOGIC II" by pressing | ||||
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| PL II (Dolby Pro Logic II) on the remote control to use all |
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| six speakers. | ||||
| • Make sure that the DVD disc is | ||||
| • If you set C, SL, and SR to NONE in the speaker mode in the | ||||
| audio setup of the setup screen, no sound is heard from the | ||||
| center speaker and the front left and right speakers. Set C, | ||||
| SL, and SR to SMALL. | ||||
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| Dolby Digital 5.1 CH Surround | • Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby | ||||
Sound is not produced. | Digital 5.1 CH Surround Sound is produced only if the disc is | ||||
| recorded with 5.1 channel sound. | ||||
| • Is the audio language correctly set to DOLBY DIGITAL 5.1- | ||||
| CH in the information display? | ||||
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| The remote control does not | • Is the remote control being operated within its operation | ||||
| work. | range of angle and distance? | ||||
| • Are the batteries exhausted? | ||||
| • Have you selected the mode(TV/DVD) functions of the | ||||
| remote control (TV or DVD) correctly? | ||||
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| • Disc is rotating but no | • Is the TV power on? | ||||
| picture is produced. | • Are the video cables connected properly? | ||||
| • Picture quality is poor and | • Is the disc dirty or damaged? | ||||
| picture is shaking. | • A poorly manufactured disc may not be playable. | ||||
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