Samsung HT XQ100 Troubleshooting and Service Guide

Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

Symptom	Check/Remedy
I cannot eject the disc.	• Is the power cord plugged securely into the outlet?
	• Turn off the power and then turn it back on.
Playback does not start.	• Check the region number of the DVD.
	DVD discs purchased from abroad may not be playable.
	• CD-ROMs and DVD-ROMs cannot be played on this Home
	Theater.
	• Make sure that the rating level is correct.
Playback does not start	• Are you using a deformed disc or a disc with scratches on
immediately when the
	the surface?
Play/Pause button is	• Wipe the disc clean.
Sound is not produced.	• No sound is heard during fast playback, slow playback, and step
	motion playback.
	• Are the speakers connected properly? Is the speaker setup
	correctly customized?
	• Is the disc severely damaged?
Sound can be heard only	• When listening to a CD or radio, sound is output to the front
	speakers (L/R) only. Select "PRO LOGIC II" by pressing
from a few speakers and	(Dolby Pro Logic II) on the remote control to use all six speakers.
not all six.	• Make sure that the DVD disc is 5.1-CH compatible.
	• If you set C, SL, and SR to NONE in the speaker mode in the
	audio setup of the setup screen, no sound is heard from the
	center speaker and the front left and right speakers. Set C, SL,
	and SR to SMALL.
Dolby Digital 5.1 CH	• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1
Surround Sound is not	CH Surround Sound is produced only if the disc is recorded with
	5.1 channel sound.
produced.	• Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in
	the information display?

Symptom			Check/Remedy
• Disc is rotating but no	• Is the TV power on?
picture is produced.
	• Are the video cables connected properly?
• Picture quality is poor and	• Is the disc dirty or damaged?
picture is shaking.	•	A poorly manufactured disc may not be playable.
	• Is the remote control being operated within its operation range of
The remote control does not		angle and distance?
	• Are the batteries exhausted?
work.
	• Have you selected the mode(TV/DVD) functions of the remote
		control (TV or DVD) correctly?
Audio language and	• Audio language and subtitles will not work for DVDs not containing
subtitles do not work.		them. And depending on the disc, they may work differently.
Menu screen does not appear even	• Are you using a disc that does not contain menus?
when the menu function is selected.
Aspect ratio cannot be	• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX
		mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3
changed.		ratio only. Refer to the DVD disc jacket and then select the
		appropriate function.
•The main unit is not	• Turn off the power and hold the			button on the main unit for
working. (Example: The power
		longer than 5 seconds.
goes out or strange noise is heard.)	Using the RESET function will erase all stored settings.
• The Home Theater is
	Do not use this unless necessary.
not working normally.
The password for rating	• While “NO DISC” message appears on the display of main unit, hold
		the main unit's	button for longer than 5 seconds. “INITIALIZE”
level has been forgotten.		appears on the display and all settings will return to the default values.
	• Press the POWER button.
	Using the RESET function will erase all stored settings.
	Do not use this unless necessary.
Can't receive radio	•	Is the antenna connected properly?
broadcast.	• If the antenna's input signal is weak, install an external FM
		antenna in an area with good reception.

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