Samsung HT-Q100WR/ELS Before Calling for Service, Symptom, Home Theater is not Working normally

Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized deal- er or Samsung Electronics Service Center.

Symptom Check/Remedy

Symptom Check/Remedy

GB

I cannot eject the disc.

Playback does not start.

Playback does not start immediately when the Play/Pause button is pressed.

Sound is not produced.

•Disc is rotating but no picture is produced.

•Picture quality is poor and picture is shaking.

The remote control does not work.

•Is the power cord plugged securely into the outlet?

•Turn off the power and then turn it back on.

•Check the region number of the DVD.

DVD discs purchased from abroad may not be playable.

•CD-ROMs and DVD-ROMs cannot be played on this Home Theater.

•Make sure that the rating level is correct.

•Are you using a deformed disc or a disc with scratches on the surface?

•Wipe the disc clean.

•No sound is heard during fast playback, slow playback, and step motion playback.

•Are the speakers connected properly? Is the speaker setup cor- rectly customized?

•Is the disc severely damaged?

•Is the TV power on?

•Are the video cables connected properly?

•Is the disc dirty or damaged?

•A poorly manufactured disc may not be playable.

•Is the remote control being operated within its operation range of angle and distance?

•Are the batteries exhausted?

•Have you selected the mode(TV/DVD) functions of the remote con- trol (TV or DVD) correctly?

Audio language and subti- tles do not work.

Menu screen does not appear even when the menu function is selected.

Can't receive radio broad- cast.

Aspect ratio cannot be changed.

•The main unit is not working. (Example: The power goes out or strange noise is heard.)

•The Home Theater is not

working normally.

The password for rating level has been forgotten.

•Audio language and subtitles will not work for DVDs not contain- ing them. And depending on the disc, they may work differently.

•Are you using a disc that does not contain menus?

•Is the antenna connected properly?

•If the antenna's input signal is weak, install an external FM antenna in an area with good reception.

•You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3 ratio only. Refer to the DVD disc jacket and then select the appropriate function.

•Turn off the power and hold the button on the main unit for longer than 5 seconds.

Using the RESET function will erase all stored settings. Do not use this unless necessary.

•While “NO DISC” message appears on the display of main unit, hold the main unit's button for longer than 5 seconds. “INITIALIZE” appears on the display and all settings will return to the default values.

•Press the POWER button.

Using the RESET function will erase all stored settings. Do not use this unless necessary.

MISCELLANEOUS

59 60