Cisco Systems 7931G Troubleshooting Your Phone, General Troubleshooting, Symptom Explanation

Troubleshooting Your Phone

This section provides troubleshooting information for your Cisco Unified IP Phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator.

Symptom	Explanation
You cannot hear a dial	One or more of the following factors may apply:
tone or complete a call	• You must log into the Extension Mobility service.
	• You must enter a client matter code (CMC) or forced authorization
	code (FAC) after dialing a number.
	• Your phone has time-of-day restrictions that prevent you from using
	some features during certain hours of the day.
Settings is unavailable	Your system administrator may have disabled Settings on your phone.
in the Application
menu.
The softkey that you	One or more of the following factors may apply:
want to use does not	• You must press more to reveal additional softkeys.
appear
	• You must change the line state (for example, go off-hook or have a
	connected call).
	• Your phone is not configured to support the feature associated with
	that softkey.
Cisco CallBack fails	The other party may have call forwarding enabled.
The phone shows an	Your phone may reject your attempt to set up Call Forward All directly on
error message when	the phone if the target number that you enter would create a Call Forward
you attempt to set up	All loop or would exceed the maximum number of links permitted in a Call
Call Forward All	Forward All chain (also known as a maximum hop count). Ask your system
	administrator for details.

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 85