Cisco Systems 7931G manual Picking Up a Redirected Call on Your Phone, Tips

Advanced Call Handling

Picking Up a Redirected Call on Your Phone

Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling tasks with coworkers.

If you want to...	Then...
Answer a call that is ringing on	1. Press the PickUp softkey or button. (You may have to go
another extension within your call		off-hook to display the softkey.)
pickup group		If your phone supports auto-pickup, you are now
		connected to the call.
	2.	If the call rings, press Answer to connect to the call.
Answer a call that is ringing on	1. Press the GPickUp softkey or the Group PickUp button.
another extension outside of your		(You may have to go off-hook to display the softkey.)
call pickup group	2.	Enter the group pickup number.
		If your phone supports auto-pickup, you are now
		connected to the call.
	3.	If the call rings, press Answer to connect to the call.
Answer a call that is ringing on	1. Press the OPickUp softkey or the Other PickUp button.
another extension in your group or		(You may have to go off-hook to display the softkey.)
in an associated group		If your phone supports auto-pickup, you are now
		connected to the call.
	2.	If the call rings, press Answer to connect to the call.
Answer a call that is ringing on a	1. Press the GPickUp softkey or the Group PickUp button.
particular extension (line number)		(You may have to go off-hook to display the softkey.)
	2.	Enter the line number with the call that you want to pick
		up. For example, if the call that you want to pick up is
		ringing on line 12345, enter 12345.
	3.	If your phone supports auto-pickup, you are now
		connected to the call.
	4.	If the call rings, press Answer to connect to the call.

Tips

•If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time).

•If you press GPickUp or Group PickUp and enter a line number, your phone picks up the ringing call on that particular line (if available).

• If you have multiple lines and want to pick up the call on a non-primary line, first press	for
the desired line and then press a Call PickUp softkey or button.
Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)	39