Advanced Call Handling

 

 

 

 

If you want to...

Then...

 

 

 

 

Direct and store an

During a call, press the Assisted Directed Call Park button displaying an

active call at an assisted

idle Line Status indicator

.

 

directed call park

 

 

 

number

 

 

 

 

 

 

Retrieve a parked call

Press the flashing Assisted Direct Call Park

button.

from an assisted

If your administrator has not configured a reversion directory number, the

directed call park

parked call is reversed to the phone parking the call.

number

 

 

 

 

 

 

 

Tips

You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details.

Your system administrator can assign Directed Call Park buttons to available line buttons on your phone.

You can dial directed call park numbers if you do not have Directed Call Park buttons on your phone. However, you will not be able to see the status of the directed call park number.

Logging Out of Hunt Groups

If your organization receives a large number of incoming calls, you may be a member of a hunt group, which includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone.

When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups.

If you want to...

Then...

 

 

 

Log out of hunt groups to block

Press HLog. Your phone screen displays, “Logged out of

hunt group calls temporarily

Hunt Group.”

 

 

 

 

Log in to receive hunt

Press HLog. When logged in, the Hunt Group

button is lit.

group calls

 

 

 

 

 

Tip

Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

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Cisco Systems 7931G manual Logging Out of Hunt Groups, Tip