Basic Call Handling

Answering a Call

You can answer a call by lifting the handset, or you can use other options if they are available on your phone.

If you want to...

Then...

 

 

For more information, see...

Answer with a headset

Press

(

), if unlit. Or, if

Using a Handset, Headset,

 

(

) is lit, press Answer or

and Speakerphone, page 53

 

(flashing).

 

 

 

Note The ringing line is selected automatically. Ask your system administrator about options to always select the primary line.

If you are using a wireless headset, refer to the wireless headset documentation.

Answer with the

Press

, Answer, or

(flashing).

Using a Handset, Headset,

speakerphone

Note The ringing line is selected

and Speakerphone, page 53

 

 

 

 

automatically. Ask your system

 

 

 

administrator about options to

 

 

 

always select the primary line.

 

 

 

 

Switch from a connected

Press Answer or, if the call is ringing on

Using Hold and Resume,

call to answer a new call

a different line, press

(flashing).

page 24

 

 

 

 

Answer using call waiting

Press Answer.

 

Using Hold and Resume,

 

 

 

 

page 24

 

 

 

 

Send a call to a

Press iDivert.

 

Sending a Call to a

voice-message system

 

 

 

Voice-Message System,

 

 

 

 

page 28

 

 

 

 

Auto-connect calls

Use AutoAnswer.

 

Using AutoAnswer with a

 

 

 

 

Headset or Speakerphone,

 

 

 

 

page 55

 

 

 

Retrieve a parked call on

Use Call Park, Directed Call Park, or

Storing and Retrieving Parked

another phone

Assisted Directed Call Park.

Calls, page 40

 

 

 

 

Use your phone to answer

Use Call Pickup.

 

Picking Up a Redirected Call

a call ringing elsewhere

 

 

 

on Your Phone, page 39

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

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Cisco Systems 7931G manual Answering a Call, If you want to Then For more information, see