Cisco Systems 7931G Basic Call Handling

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 19

Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability

can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

Tips

• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook

by lifting the handset, pressing Dial, or pressing ( ) or .

• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying

matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a

number displayed with Auto Dial, scroll to it and go off-hook or press the Select button.

If you want to... Then...

For more information,

see...

Place a call using the handset Pick up the handset and enter a number. Using a Handset,

Headset, and

Speakerphone, page 53

Place a call using the

speakerphone

Press and enter a number. Using a Handset,

Headset, and

Speakerphone, page 53

Place a call using a headset Press ( ) and enter a number.

(Typically, button 23 is assigned to

the headset.)

Using a Handset,

Headset, and

Speakerphone, page 53

Redial a number Press to dial the last number. Placing a Call—Basic

Options, page 19

Dial from a call log 1. Press () > Directories.

2. Choose Missed Calls, Received

Calls, or Placed Calls.

3. Press Dial.

Using Call Logs, page 59

Contents

Main Page Contents Page Page Page Getting Started Using this Guide If you want to... Then Finding Additional Information Safety and Performance Information Power Outage Using External Devices Cisco Product Security Overview Accessibility Features Page Connecting Your Phone Page Headset Support Page An Overview of Your Phone Understanding Buttons and Hardware Page Item Description For more information, 1 Page Item Description Understanding Lines and Calls 15 For more information, Understanding Line and Call Icons Icon Line or call state Description Understanding Phone Screen Features Icon Line or call state Description Page Accessing the Application Menu Accessing the Help System on Your Phone Understanding Feature Availability Understanding SIP vs. SCCP Feature Softkey Line Button Label and Icon Basic Call Handling Placing a CallBasic Options Placing a CallAdditional Options Page Page Answering a Call If you want to... Then... For more information, see... If you want to... Then... For more information, see... Ending a Call Using Hold and Resume Using Mute Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Handoff feature (for example, *74). For a list of access codes, see your system administrator. Transferring Calls Sending a Call to a Voice-Message System Forwarding Calls to Another Number Using Do Not Disturb Making Conference Calls Using Conference Features Using Conference Using Join Using Meet-Me Viewing or Removing Conference Participants Placing or Receiving Intercom Calls Page Advanced Call Handling Speed Dialing Page Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Press HLog. When logged in, the Hunt Group button is lit. Press HLog. Your phone screen displays, Logged out of Using a Shared Line Understanding Shared Lines Remote-in-Use Icon Sharing Call Information and Barging Privacy Using BLF to Determine a Line State Making and Receiving Secure Calls Page Tracing Suspicious Calls Prioritizing Critical Calls Press MCID If you... Then... Using Cisco Extension Mobility Page Managing Business Calls Using a Single Phone Number Page Page Page Using a Handset, Headset, and Speakerphone Using a Handset Using a Headset Using Wideband with your Headset Using a Speakerphone Using AutoAnswer with a Headset or Speakerphone If you... Then... Page Changing Phone Settings Customizing Rings and Message Indicators Customizing the Phone Screen Using Call Logs and Directories Using Call Logs Page Directory Dialing Using Corporate Directory on Your Phone Using Personal Directory on Your Phone Page Accessing Voice Messages Page Using the User Options Web Pages Accessing Your User Options Web Pages If you want to... Then do this... Configuring Features and Services on the Web Using Personal Directory on the Web Using Your Personal Address Book on the Web Configuring Fast Dials on the Web Using the Address Book Synchronization Tool Setting Up Speed Dials on the Web Setting Up Phone Services on the Web Controlling User Settings on the Web Controlling Line Settings on the Web Page Page Setting Up Phones and Access Lists for Mobile Connect Page Page Using Cisco WebDialer Page Page Understanding Additional Configuration Options If you... Then... For more information... If you... Then... For more information... Troubleshooting Your Phone General Troubleshooting Symptom Explanation Viewing Phone Administration Data Using the Quality Reporting Tool If you are asked to... Then... Page Page Index A B C D E F G H I L M N O R S T U V W