Cisco Systems 7931G Ending a Call, Using Hold and Resume, Using a Single Phone Number, EndCall

If you want to...	Then...	For more information, see...
Answer a priority call	Hang up the current call and	Prioritizing Critical Calls,
	press Answer.	page 46
Answer a call on your	Set up Mobile Connect and answer	Managing Business Calls
mobile phone or other	your phone.	Using a Single Phone Number,
remote destination	When you enable Mobile Connect and	page 49
	answer the call on your mobile phone
	and you have up to four IP phones or a
	softphone configured as shared lines, the
	additional phones stop flashing.

Tips

•If parties on a call hear a beep tone, the call may be monitored or recorded. Ask your system administrator for more information.

•If you work in a contact center or similar environment, you can create, update, and delete your own prerecorded greeting that plays automatically if Agent Greeting is configured for your phone. For more information, see your system administrator.

•A Call Chaperone user cannot answer an incoming call when the calls are being chaperoned.

Ending a Call

To end a call, simply hang up. Here are some more details.

If you want to...	Then...
Hang up while using the handset	Return the handset to its cradle. Or press EndCall.
Hang up while using a headset	Press	(	). Or, to keep headset mode active, press
	EndCall.
Hang up while using the speakerphone	Press	or EndCall.

Using Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon	appears on the right in
the call information area and the corresponding line button flashes green	. With a shared line,

when you place a call on hold, the line button flashes green and the phone displays the local hold icon.

When another phone places a call on hold, the line button flashes red		and the phone displays the
remote hold icon	.

If another user put a shared line on hold, its associated line button displays (flashing). You (and anyone else sharing that line) can resume the call.

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