Cisco Systems 7931G manual Transferring Calls, Voice-Message System

Basic Call Handling

Transferring Calls

Transfer redirects a connected call. The target is the number that you want to transfer the call to. When you transfer a call, your phone uses a new line to initiate the transfer.

If you want to...	Then...
Transfer a call without	1.	From an active call, press		.
talking to the transfer	2.	Enter the target number.
recipient
	3.	Press	again to complete the transfer or EndCall to cancel.

Note If your phone has on-hook transfer enabled, complete the transfer by hanging up.

Talk to the transfer	1.	From an active call, press		.
recipient before transferring	2.	Enter the target number.
a call (consult transfer)
	3.	Wait for the transfer recipient to answer.
	4.	Press	again to complete the transfer or EndCall to cancel.

Note If your phone has on-hook transfer enabled, complete the transfer by hanging up.

Redirect a call to a	Press iDivert. For more information, see Sending a Call to a
voice-message system	Voice-Message System, page 28.

Tips

•If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press

and then hang up.

•	If on-hook transfer is not enabled on your phone, hanging up without pressing		again places
	the call on hold.
•	You cannot use	to redirect a call on hold. Press Resume to remove the call from hold before
	transferring it.

•The Transfer feature is disabled on a Call Chaperone user’s Cisco Unified IP Phone when the calls are being chaperoned.

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 27