Samsung HTDS470RH/EDC Before Calling for Service, Playback does not start, Sound is not produced

41P~78P(DS470)-GB 9/16/04 9:34 AM Page 74

Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

Symptom

Check/Remedy

Disc tray does not open.	• Is the power cord plugged securely into the outlet?
	• Turn off the power and then turn it back on.
Playback does not start.	• Check the region number of the DVD.
	DVD discs purchased from abroad may not be playable.
	• CD-ROMs and DVD-ROMs cannot be played on this DVD
	player.
	• Make sure that the rating level is correct.
Playback does not start	• Are you using a deformed disc or a disc with scratches on
immediately when the
	the surface?
Play/Pause button is	• Wipe the disc clean.
Sound is not produced.	• No sound is heard during fast playback, slow playback, and step
	motion playback.
	• Are the speakers connected properly? Is the speaker setup
	correctly customized?
	• Is the disc severely damaged?
Sound can be heard only	• When listening to a CD or radio, sound is output to the front
	speakers (L/R) only. Select "PRO LOGIC II" by pressing
from a few speakers and	(Dolby Pro Logic II) on the remote control to use all six speakers.
not all six.	• Make sure that the DVD disc is 5.1-CH compatible.
	• If you set C, SL, and SR to NONE in the speaker mode in the
	audio setup of the setup screen, no sound is heard from the
	center speaker and the front left and right speakers. Set C, SL,
	and SR to SMALL.
Picture does not appear, sound	• Was the DVD player suddenly moved from a cold place to a warm
is not produced, or the disc	one? When condensation forms inside the player, remove the disc
	and let the player stand for 1 or 2 hours with the power on. (You
tray opens 2 to 5 seconds later.
	can use the player again after condensation disappears.)
Dolby Digital 5.1 CH	• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1
Surround Sound is not	CH Surround Sound is produced only if the disc is recorded with
	5.1 channel sound.
produced.	• Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in
	the information display?

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