Samsung HW-C500/XEE, HW-C560S/EDC, HW-C500/EDC, HW-C560S/XEN, HW-C500/XEN manual Troubleshooting

Troubleshooting

Before requesting service, please check the following.

Symptom		Check		Remedy
The unit will not turn on.	•	Is the power cord plugged into the	•	Connect the power plug to the
		outlet?	outlet.
A function does not	•	Is there static electricity in the air?	•	Disconnect the power plug and
work when the button is				connect it again.
pressed.
Sound is not produced.	•	Are the speakers and external	•	Connect them correctly.
		components connected properly?	•	Press the MUTE button to cancel
	•	Is the Mute function on?		the function.
	•	Is the volume set to minimum?	•	Adjust the volume.
	•	Is the Speaker Size set incorrectly to	•	Refer to pages 33 to select LARGE,
		NONE?		SMALL or YES.
Picture does not appear	•	Is the external component	•	Connect it correctly.
on a TV when the		connected properly?
function is selected.
Remote controller does	•	Are the batteries drained?	•	Replace with new batteries.
not work.	•	Is the distance between remote	•	Operate at close distance.
		control and main unit too great?
The sound from the left/	• Are the left/right speaker or left/right		•	Check the left/right channel and connect
right channels is		input/output cables connected		it/them correctly.
reversed.		properly?
Can't receive radio	•	Is FM antenna connected properly?	•	Connect the antenna correctly.
broadcasts.			•	If the input strength of antenna signal
				is weak, install the FM antenna in a
				place with good reception.
There is no sound from	•	Are the surround speakers	• Refer to pages 14 ~17 to connect them
surround speakers.		connected properly?		properly.
	•	Is SURR (surround) incorrectly set to	• Refer to page 33 to select LARGE or
		NONE in the Speaker Size?		SMALL.
			•	Refer to pages 42 ~ 43 to select proper
	•	Is surround mode set to stereo?
				Surround Mode.
Can't select Dolby Pro	•	Is the input signal selected properly?	• Only 2 channel signal can select
Logic ll mode.				Dolby Pro Logic II mode. (ex:Dolby
				Digital, PCM, 2 channel analogue
				input signal.)

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HW-C500-C560S-EUR-0615.indd 54 2010-06-16 ￿￿ 3:08:13