troubleshooting
Before requesting service, please check the following.
Symptom |
| Check |
| Remedy |
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The unit will not turn on. | • Is the power cord plugged into | • Connect the power plug to the | ||
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| the outlet? |
| outlet. |
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A function does not work when | • | Is there static electricity in the | • | Disconnect the power plug and |
the button is pressed. |
| air? |
| connect it again. |
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Sound is not produced. | • | Is the unit properly connected | • | Connect it correctly. |
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| to your TV? | • Press the Mute button to | |
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| • | Is the Mute function on? |
| cancel the function. |
| • Is the volume set to minimum? | • Adjust the volume. | ||
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The Picture does not appear on a | • Is the TV connected properly? | • Connect it correctly | ||
TV when the function is selected. |
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The remote control does not | • | Are the batteries drained? | • | Replace with new batteries. |
work. | • Is the distance between the | • Move closer to the unit. | ||
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| remote control and main unit |
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| too far? |
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The sound from the left/right | • | Are the left/right audio output | • | Check the left/right channel |
channels are reversed. |
| cables from the TV connected |
| and connect it/them correctly. |
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| properly? |
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The SoundShare (TV pairing) | • Does your TV support | • SoundShare is supported by | ||
failed. |
| SoundShare? |
| some Samsung TVs released |
| • | Is your TV firmware the latest |
| after 2012. Check your TV to |
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| see if it supports SoundShare. | ||
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| version? |
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| • Does an error occur when | • Update your TV with the latest | ||
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| firmware. | ||
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| connecting? |
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| • Reset the TV MODE and | • Contact the Samsung call | ||
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| center. | ||
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| connect again. |
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| • Press ► button for 5 | |
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| seconds to reset the product. |
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ENG
● TROUBLESHOOTING
25
