TROUBLESHOOTING

TROUBLESHOOTING

Before requesting service, please check the following.

The unit will not turn on.

Is the power cord plugged into the outlet?

Connect the power plug to the outlet.

 

 

 

A function does not work when the button is pressed.

 

 

 

Is there static electricity in the air?

Disconnect the power plug and connect it again.

 

 

 

 

Sound is not produced.

 

 

 

 

Is the Mute function on?

Press the Mute button to cancel the MUTE function.

Is the volume set to minimum?

Adjust the Volume.

 

 

 

 

The remote control does not work.

 

 

 

 

Are the batteries drained?

Replace with new batteries.

Is the distance between the remote control and main

Move closer to the unit.

 

unit too far?

 

 

 

The TV SoundConnect (TV pairing) failed.

 

 

 

 

Does your TV support TV SoundConnect?

TV SoundConnect is supported by some Samsung

 

 

TVs released from 2012 on. Check your TV to see if it

 

 

supports TV SoundConnect.

Is your TV firmware the latest version?

Update your TV with the latest firmware.

Does an error occur when connecting?

Contact the Samsung Call Center.

Reset the TV MODE and connect again.

Press and hold the ► button for 5 seconds to reset

 

 

the TV SoundConnect connection.

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Samsung HW-J260/XE manual Troubleshooting, Sound is not produced Is the Mute function on?, Move closer to the unit