Troubleshooting

 

313

 

 

 

Action

Yes

No

Step 2

The problem is solved.

Contact customer

Check the cable and the ISP connection.

 

support.

aUse the correct cable, and then make sure it is securely connected to the ISP.

bCheck if the ISP solution interface cable is securely connected into the receptacle of the controller board.

Note: The ISP solution interface cable and the receptacle on the controller board are color‑coded.

Does the Internal Solutions Port operate correctly?

Tray problems

Action

Yes

No

Step 1

The problem is solved.

Go to step 2.

aPull out the tray, and then do one or more of the following:

•Check for paper jams or misfeeds.

•Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.

•If you are printing on custom‑size paper, then make sure that the paper guides rest against the edges of the paper.

•Make sure the paper is below the maximum paper fill indicator.

•Make sure paper lies flat in the tray.

bCheck if the tray closes properly.

Is the tray working?

Step 2

The problem is solved. Go to step 3.

aTurn off the printer, then wait about 10 seconds, and then turn the printer back on.

bResend the print job.

Is the tray working?

 

 

Step 3

Go to step 4.

Reinstall the tray. For

Check if the tray is installed and recognized by the printer.

 

more information, see

Print a menu settings page, and then check if the tray is listed in the

 

the setup

 

documentation that

Installed Features list.

 

 

came with the tray.

 

 

Is the tray listed in the menu settings page?

 

 

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Lexmark MX6500E manual Tray problems, Troubleshooting 313, Action Yes Step Problem is solved Go to step
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MX6500E specifications

The Lexmark MX6500E is a multifunction printer designed specifically for medium to large workgroups that require high-volume printing and advanced features. This robust machine combines printing, scanning, copying, and faxing capabilities in a single unit, making it a versatile solution for business environments.

One of the standout features of the MX6500E is its printing speed. It can produce up to 55 pages per minute, allowing users to complete large tasks efficiently without unnecessary delays. This speed is complemented by a first page out time of just a few seconds, ensuring quick access to documents when needed.

In terms of print quality, the MX6500E delivers impressive results with its maximum print resolution of 1200 x 1200 dpi. This level of clarity is essential for producing professional-grade documents that require sharp text and detailed graphics. Additionally, the printer employs Lexmark's Unison toner technology, which provides consistent quality and reduces the frequency of cartridge replacements, ultimately lowering overall printing costs.

The MX6500E is equipped with a range of connectivity options to adapt to various office environments. It supports USB, Ethernet, and optional wireless connectivity, allowing users to print from different devices effortlessly. Furthermore, it is compatible with mobile printing protocols such as Apple AirPrint and Google Cloud Print, providing added convenience for users on the go.

Security is a significant focus for the MX6500E. It includes advanced features such as secure printing, user authentication, and data encryption. These capabilities help protect sensitive information and comply with organizational policies, making it a suitable choice for industries that handle confidential data.

The device also offers a large touchscreen interface, simplifying the navigation of various functions and settings. This intuitive control panel enhances user experience and increases productivity by allowing for quick access to frequently used tasks.

In summary, the Lexmark MX6500E is a powerful multifunction printer designed for efficiency and quality in demanding office settings. With high-speed printing, advanced security features, and a user-friendly interface, it meets the needs of businesses looking to enhance their productivity while maintaining a focus on print quality and operational security. Whether for everyday documents or more specialized print jobs, the MX6500E stands as a reliable choice for any workgroup.
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