Troubleshooting

316

Solving print problems

Printing problems

Confidential and other held jobs do not print

Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs.

 

Action

Yes

No

 

 

 

 

 

Step 1

Go to step 2.

Select one of the Print

 

Open the held jobs folder on the scanner display, and then verify that your

 

and Hold options, and

 

print job is listed.

 

then resend the print

 

 

job. For more

 

 

 

 

Is your print job listed in the held jobs folder?

 

information, see

 

 

“Printing confidential

 

 

 

 

 

 

and other held jobs” on

 

 

 

page 98.

 

 

 

 

 

Step 2

The problem is solved.

Go to step 3.

 

The print job may contain a formatting error or an invalid data.

 

 

 

• Delete the print job, and then send it again.

 

 

 

• For PDF files, generate a new PDF, and then print it again.

 

 

 

If you are printing from the Internet, then the printer may be reading

 

 

 

multiple job titles as duplicates and deleting all jobs except the first one.

 

 

 

For Windows users

 

 

 

a Open the Print Properties folder.

 

 

 

b From the Print and Hold dialog, select the Keep duplicate

 

 

 

documents check box.

 

 

 

c Enter a PIN number.

 

 

 

For Macintosh users

 

 

 

Save each print job, name each job differently, and then send the

 

 

 

individual jobs to the printer.

 

 

 

Does the job print?

 

 

 

 

 

 

 

Step 3

The problem is solved.

Add additional printer

 

Free up additional printer memory by deleting some of the held jobs.

 

memory.

 

Does the job print?

 

 

 

 

 

 

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Lexmark MX6500E manual Solving print problems, Printing problems, Confidential and other held jobs do not print
Page 315 Page 317

MX6500E specifications

The Lexmark MX6500E is a multifunction printer designed specifically for medium to large workgroups that require high-volume printing and advanced features. This robust machine combines printing, scanning, copying, and faxing capabilities in a single unit, making it a versatile solution for business environments.

One of the standout features of the MX6500E is its printing speed. It can produce up to 55 pages per minute, allowing users to complete large tasks efficiently without unnecessary delays. This speed is complemented by a first page out time of just a few seconds, ensuring quick access to documents when needed.

In terms of print quality, the MX6500E delivers impressive results with its maximum print resolution of 1200 x 1200 dpi. This level of clarity is essential for producing professional-grade documents that require sharp text and detailed graphics. Additionally, the printer employs Lexmark's Unison toner technology, which provides consistent quality and reduces the frequency of cartridge replacements, ultimately lowering overall printing costs.

The MX6500E is equipped with a range of connectivity options to adapt to various office environments. It supports USB, Ethernet, and optional wireless connectivity, allowing users to print from different devices effortlessly. Furthermore, it is compatible with mobile printing protocols such as Apple AirPrint and Google Cloud Print, providing added convenience for users on the go.

Security is a significant focus for the MX6500E. It includes advanced features such as secure printing, user authentication, and data encryption. These capabilities help protect sensitive information and comply with organizational policies, making it a suitable choice for industries that handle confidential data.

The device also offers a large touchscreen interface, simplifying the navigation of various functions and settings. This intuitive control panel enhances user experience and increases productivity by allowing for quick access to frequently used tasks.

In summary, the Lexmark MX6500E is a powerful multifunction printer designed for efficiency and quality in demanding office settings. With high-speed printing, advanced security features, and a user-friendly interface, it meets the needs of businesses looking to enhance their productivity while maintaining a focus on print quality and operational security. Whether for everyday documents or more specialized print jobs, the MX6500E stands as a reliable choice for any workgroup.
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