Lexmark MX6500E manual Paper frequently jams, Paper jam message remains after jam is cleared

Troubleshooting 315

Paper frequently jams

Action	Yes	No
Step 1	Go to step 2.	The problem is solved.

aPull out the tray, and then do one or more of the following:

•Make sure paper lies flat in the tray.

•Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.

•Check if the paper guides are aligned against the edges of the paper.

•Make sure the paper is below the maximum paper fill indicator.

•Check if you are printing on a recommended paper size and type.

bInsert the tray properly.

If jam recovery is enabled, then the print jobs will reprint automatically.

Do paper jams still occur frequently?

Step 2 Go to step 3. The problem is solved.

aLoad paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.

bResend the print job.

Do paper jams still occur frequently?
Step 3	Contact customer	The problem is solved.
a Review the tips on avoiding jams. For more information, see “Avoiding	support.
jams” on page 265.
b Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?

Paper jam message remains after jam is cleared

Action	Yes	No
Check the entire paper path for jammed paper.	Contact customer	The problem is solved.
a Remove any jammed paper.	support.

bFrom the scanner control panel, touch Continue to clear the message.

Does the paper jam message remain?