Contacting customer support, Troubleshooting 359

Troubleshooting			359

	Action	Yes	No
	Step 2	Go to step 3.	Turn on the printer,
	Check if the scanner and printer are turned on and if Ready appears on		and then the scanner.

	the scanner display.
	Are the scanner and the printer turned on and does Ready appear on the
	scanner display?

	Step 3	Go to step 4.	Contact your system
	Check if the network connection is working.		support person.
	Is the network connection working?

	Step 4	Go to step 5.	Tighten the cable
	Make sure the cable connections to the scanner and print server are		connection.

	secure.
	For more information, see the setup documentation that came with
	the scanner.
	Are the cable connections to the scanner and print server secure?

	Step 5	Go to step 6.	Contact your system
	Temporarily disable the Web proxy servers.		support person.
	Note: Proxy servers may block or restrict you from accessing certain
	Web sites including the Embedded Web Server.
	Are the Web proxy servers disabled?

	Step 6	The problem is solved.	Contact customer
	Access the Embedded Web Server again by typing the correct IP address		support.
	in the address field.
	Did the Embedded Web Server open?

Contacting customer support

When you contact customer support, describe the problem you are experiencing, the printer control panel light sequence, and the troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page.

Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following:

Tech Library	You can browse our library of manuals, support documentation, drivers, and other downloads to help you
	solve common problems.

E-mail	You can send an e-mail to the Lexmark team, describing your problem. A service representative will respond
	and provide you with information to solve your problem.

MX6500E specifications

The Lexmark MX6500E is a multifunction printer designed specifically for medium to large workgroups that require high-volume printing and advanced features. This robust machine combines printing, scanning, copying, and faxing capabilities in a single unit, making it a versatile solution for business environments.

One of the standout features of the MX6500E is its printing speed. It can produce up to 55 pages per minute, allowing users to complete large tasks efficiently without unnecessary delays. This speed is complemented by a first page out time of just a few seconds, ensuring quick access to documents when needed.

In terms of print quality, the MX6500E delivers impressive results with its maximum print resolution of 1200 x 1200 dpi. This level of clarity is essential for producing professional-grade documents that require sharp text and detailed graphics. Additionally, the printer employs Lexmark's Unison toner technology, which provides consistent quality and reduces the frequency of cartridge replacements, ultimately lowering overall printing costs.

The MX6500E is equipped with a range of connectivity options to adapt to various office environments. It supports USB, Ethernet, and optional wireless connectivity, allowing users to print from different devices effortlessly. Furthermore, it is compatible with mobile printing protocols such as Apple AirPrint and Google Cloud Print, providing added convenience for users on the go.

Security is a significant focus for the MX6500E. It includes advanced features such as secure printing, user authentication, and data encryption. These capabilities help protect sensitive information and comply with organizational policies, making it a suitable choice for industries that handle confidential data.

The device also offers a large touchscreen interface, simplifying the navigation of various functions and settings. This intuitive control panel enhances user experience and increases productivity by allowing for quick access to frequently used tasks.

In summary, the Lexmark MX6500E is a powerful multifunction printer designed for efficiency and quality in demanding office settings. With high-speed printing, advanced security features, and a user-friendly interface, it meets the needs of businesses looking to enhance their productivity while maintaining a focus on print quality and operational security. Whether for everyday documents or more specialized print jobs, the MX6500E stands as a reliable choice for any workgroup.

Lexmark MX6500E manual Contacting customer support, Troubleshooting 359, Tech Library, Mail

Models: MX6500E

Troubleshooting

359

Action

Step 2

Step 3

Step 4

Step 5

Step 6

Contacting customer support

Tech Library

E-mail

MX6500E specifications