Troubleshooting

355

Scan job was not successful

Action

Yes

No

 

 

 

Step 1

Go to step 2.

Connect the cables

Check the cable connections.

 

properly.

Make sure the Ethernet or USB cable is securely connected to the

 

 

computer and the printer.

 

 

Are the cables securely connected?

Step 2

Change the file name. Go to step 3.

Check if the file name is already in use.

Is the file name already in use?

 

 

 

 

 

Step 3

Close the file you are

Go to step 4.

Check if the document or photo you want to scan is open in another

scanning.

 

application or being used by another user.

 

 

Is the file you want to scan open in another application or being used by

 

 

another user?

 

 

 

 

 

Step 4

Go to step 5.

Select the Append time

Check if either the Append time stamp or the Overwrite existing file check

 

stamp or Overwrite

box is selected in the destination configuration settings.

 

existing file check box

 

 

in the destination

Is the Append time stamp or Overwrite existing file check box selected

 

configuration settings.

 

 

in the destination configuration settings?

 

 

 

 

 

Step 5

The problem is solved.

Go to step 6.

From the Flash Drive menu, reduce the scan resolution settings, and then

 

 

resend the scan job.

 

 

Does the job scan?

 

 

 

 

 

Step 6

The problem is solved.

Change the Content

Check the scan settings.

 

Type and Content

From the Scan screen, make sure the Content Type and Content Source

 

Source settings to

 

match the document

settings are correct for the document being scanned.

 

 

being scanned.

 

 

Are the Content Type and Content Source settings correct for the

 

 

document being scanned?

 

 

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Lexmark MX6500E manual Scan job was not successful, Troubleshooting 355, Step Change the file name. Go to step
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MX6500E specifications

The Lexmark MX6500E is a multifunction printer designed specifically for medium to large workgroups that require high-volume printing and advanced features. This robust machine combines printing, scanning, copying, and faxing capabilities in a single unit, making it a versatile solution for business environments.

One of the standout features of the MX6500E is its printing speed. It can produce up to 55 pages per minute, allowing users to complete large tasks efficiently without unnecessary delays. This speed is complemented by a first page out time of just a few seconds, ensuring quick access to documents when needed.

In terms of print quality, the MX6500E delivers impressive results with its maximum print resolution of 1200 x 1200 dpi. This level of clarity is essential for producing professional-grade documents that require sharp text and detailed graphics. Additionally, the printer employs Lexmark's Unison toner technology, which provides consistent quality and reduces the frequency of cartridge replacements, ultimately lowering overall printing costs.

The MX6500E is equipped with a range of connectivity options to adapt to various office environments. It supports USB, Ethernet, and optional wireless connectivity, allowing users to print from different devices effortlessly. Furthermore, it is compatible with mobile printing protocols such as Apple AirPrint and Google Cloud Print, providing added convenience for users on the go.

Security is a significant focus for the MX6500E. It includes advanced features such as secure printing, user authentication, and data encryption. These capabilities help protect sensitive information and comply with organizational policies, making it a suitable choice for industries that handle confidential data.

The device also offers a large touchscreen interface, simplifying the navigation of various functions and settings. This intuitive control panel enhances user experience and increases productivity by allowing for quick access to frequently used tasks.

In summary, the Lexmark MX6500E is a powerful multifunction printer designed for efficiency and quality in demanding office settings. With high-speed printing, advanced security features, and a user-friendly interface, it meets the needs of businesses looking to enhance their productivity while maintaining a focus on print quality and operational security. Whether for everyday documents or more specialized print jobs, the MX6500E stands as a reliable choice for any workgroup.
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