Solving copy problems, Copier does not respond

Troubleshooting

343 Solving copy problems

Copier does not respond

Action	Yes	No

Step 1	Clear the error or status	Go to step 2.
Check if an error or status message appears on the scanner display.	message.

Does an error or status message appear?

Step 2	Go to step 3.	Connect the power
Check if the power cord is plugged into the scanner and to a properly		cord to the scanner and
grounded electrical outlet.		to a properly grounded
grounded electrical outlet.		electrical outlet.
		electrical outlet.
Is the power cord plugged into the scanner and to a properly grounded
electrical outlet?

Step 3	Go to step 4.	Connect the power
Check if the power cord is plugged into the printer and to a properly		cord to the printer and
		to a properly grounded
grounded electrical outlet.		to a properly grounded
		electrical outlet.
Is the power cord plugged into the printer and to a properly grounded
electrical outlet?

Step 4	The problem is solved.	Contact customer
Turn off the printer and the scanner, wait for about 10 seconds, and then		support.
turn them back on.
Did Performing Self Test and Ready appear?

Partial document or photo copies

Action	Yes	No

Step 1	Go to step 2.	Place the document or
Check the placement of the document or photo.		photo facedown on the
Make sure the document or photo is loaded facedown on the scanner		scanner glass in the
		lower left corner.
glass in the lower left corner.		lower left corner.
glass in the lower left corner.
Is the document or photo loaded correctly?

Step 2	Go to step 3.	Change the paper size
Check if the paper size setting matches the size of the paper loaded in the		setting to match the
tray.		paper loaded in the
tray.		tray, or load the tray
From the Paper menu on the scanner control panel, check the Paper		tray, or load the tray
		with paper that
Size setting.		with paper that
Size setting.		matches the paper size
		matches the paper size
Does the paper size setting match the size of the paper loaded in the tray.		setting.

MX6500E specifications

The Lexmark MX6500E is a multifunction printer designed specifically for medium to large workgroups that require high-volume printing and advanced features. This robust machine combines printing, scanning, copying, and faxing capabilities in a single unit, making it a versatile solution for business environments.

One of the standout features of the MX6500E is its printing speed. It can produce up to 55 pages per minute, allowing users to complete large tasks efficiently without unnecessary delays. This speed is complemented by a first page out time of just a few seconds, ensuring quick access to documents when needed.

In terms of print quality, the MX6500E delivers impressive results with its maximum print resolution of 1200 x 1200 dpi. This level of clarity is essential for producing professional-grade documents that require sharp text and detailed graphics. Additionally, the printer employs Lexmark's Unison toner technology, which provides consistent quality and reduces the frequency of cartridge replacements, ultimately lowering overall printing costs.

The MX6500E is equipped with a range of connectivity options to adapt to various office environments. It supports USB, Ethernet, and optional wireless connectivity, allowing users to print from different devices effortlessly. Furthermore, it is compatible with mobile printing protocols such as Apple AirPrint and Google Cloud Print, providing added convenience for users on the go.

Security is a significant focus for the MX6500E. It includes advanced features such as secure printing, user authentication, and data encryption. These capabilities help protect sensitive information and comply with organizational policies, making it a suitable choice for industries that handle confidential data.

The device also offers a large touchscreen interface, simplifying the navigation of various functions and settings. This intuitive control panel enhances user experience and increases productivity by allowing for quick access to frequently used tasks.

In summary, the Lexmark MX6500E is a powerful multifunction printer designed for efficiency and quality in demanding office settings. With high-speed printing, advanced security features, and a user-friendly interface, it meets the needs of businesses looking to enhance their productivity while maintaining a focus on print quality and operational security. Whether for everyday documents or more specialized print jobs, the MX6500E stands as a reliable choice for any workgroup.

Lexmark MX6500E Solving copy problems, Copier does not respond, Partial document or photo copies

Models: MX6500E

Troubleshooting

343