Troubleshooting

317

Envelope seals when printing

Action

Yes

No

 

 

 

a Use envelopes that have been stored in a dry environment.

Contact customer

The problem is solved.

Note: Printing on envelopes with high moisture content can seal the

support.

 

flaps.

 

 

b Resend the print job.

 

 

Does the envelope seal when printing?

 

 

 

 

 

Error message about reading the flash drive appears

 

Action

Yes

No

 

 

 

 

 

Step 1

Go to step 2.

Insert the flash drive

 

Check if the flash drive is inserted into the front USB port.

 

into the front USB port.

 

Note: The flash drive will not work if it is inserted into the rear USB

 

 

 

port.

 

 

 

Is the flash drive inserted into the front USB port?

 

 

 

 

 

 

 

Step 2

Wait until the scanner

Go to step 3.

 

Check if the indicator light on the scanner control panel is blinking green.

is ready, then view the

 

 

Note: A green blinking light indicates that the scanner is busy.

held jobs list, and then

 

 

print the documents.

 

 

 

 

 

Is the indicator light blinking green?

 

 

 

 

 

 

 

Step 3

Go to step 4.

The problem is solved.

 

a Check for an error message on the display.

 

 

 

b Clear the message.

 

 

 

Does the error message still appear?

 

 

 

 

 

 

 

Step 4

Go to step 5.

The problem is solved.

 

Check if the flash drive is supported.

 

 

 

For more information on tested and approved USB flash drives, see

 

 

 

“Supported flash drives and file types” on page 96.

 

 

 

Does the error message still appear?

 

 

 

 

 

 

 

Step 5

Contact customer

The problem is solved.

 

Check if the USB port is disabled by the system support person.

support.

 

 

Does the error message still appear?

 

 

 

 

 

 

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Lexmark MX6500E Envelope seals when printing, Error message about reading the flash drive appears, Troubleshooting 317
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MX6500E specifications

The Lexmark MX6500E is a multifunction printer designed specifically for medium to large workgroups that require high-volume printing and advanced features. This robust machine combines printing, scanning, copying, and faxing capabilities in a single unit, making it a versatile solution for business environments.

One of the standout features of the MX6500E is its printing speed. It can produce up to 55 pages per minute, allowing users to complete large tasks efficiently without unnecessary delays. This speed is complemented by a first page out time of just a few seconds, ensuring quick access to documents when needed.

In terms of print quality, the MX6500E delivers impressive results with its maximum print resolution of 1200 x 1200 dpi. This level of clarity is essential for producing professional-grade documents that require sharp text and detailed graphics. Additionally, the printer employs Lexmark's Unison toner technology, which provides consistent quality and reduces the frequency of cartridge replacements, ultimately lowering overall printing costs.

The MX6500E is equipped with a range of connectivity options to adapt to various office environments. It supports USB, Ethernet, and optional wireless connectivity, allowing users to print from different devices effortlessly. Furthermore, it is compatible with mobile printing protocols such as Apple AirPrint and Google Cloud Print, providing added convenience for users on the go.

Security is a significant focus for the MX6500E. It includes advanced features such as secure printing, user authentication, and data encryption. These capabilities help protect sensitive information and comply with organizational policies, making it a suitable choice for industries that handle confidential data.

The device also offers a large touchscreen interface, simplifying the navigation of various functions and settings. This intuitive control panel enhances user experience and increases productivity by allowing for quick access to frequently used tasks.

In summary, the Lexmark MX6500E is a powerful multifunction printer designed for efficiency and quality in demanding office settings. With high-speed printing, advanced security features, and a user-friendly interface, it meets the needs of businesses looking to enhance their productivity while maintaining a focus on print quality and operational security. Whether for everyday documents or more specialized print jobs, the MX6500E stands as a reliable choice for any workgroup.
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