February
Users Guide
Contents
Loading paper and specialty media
Scanning 142
Faxing 119
Understanding the printer menus 149
Saving money and the environment 230
Maintaining the scanner and the printer 239
Managing the scanner and the printer 262
Clearing jams 265
Index
Troubleshooting
Safety information
Safety information
Page
Finding information about the scanner
Learning about the scanner and printer
Learning about the scanner and printer
What are you looking for? Find it here
Other countries and regions -See the printed
Selecting a location for the printer and the scanner
Printer configurations
Basic functions of the scanner
Using the ADF
Understanding the ADF and scanner glass
Automatic Document Feeder ADF Scanner glass
Using the scanner glass
Understanding the scanner control panel
Understanding the scanner control panel
Description
Understanding the scanner home screen
Indicator light Scanner and printer status
Sleep button light Scanner and printer status
Touch
Feature Description
Features
Cartridge low
Using the touch-screen buttons
Other touch-screen buttons
Accessing the Embedded Web Server
Setting up and using the home screen applications
Finding the IP address of the scanner
Finding the IP address of the computer
Customizing the home screen
Click Settings General Settings Home screen customization
Understanding the different applications
Use
Click Settings Apps Apps Management Forms and Favorites
Setting up Forms and Favorites
Activating the home screen applications
Finding information about the home screen applications
Click Settings Apps Apps Management Card Copy
Setting up Card Copy
Using MyShortcut
Setting up Multi Send
Click Settings Apps Apps Management Multi Send
Setting up Scan to Network
Setting up ADF Card Copy
UseTo
Change the default output options, if necessary
Click Settings Apps Apps Management ADF Card Copy
Setting up Scan to Sharepoint
Using Bar Code Discovery
From the Configure page, click Add
Exporting and importing a configuration
Click Settings Remote Operator Panel Settings
Setting up Remote Operator Panel
Connecting the scanner and the printer
Additional scanner and printer setup
Installing a scanner communications card in the printer
Additional scanner and printer setup
Page
Scanner communications card connector Memory card connector
Page
Page
Accessing the system board
Installing internal options in the scanner
Available internal options
Memory cards
Page
Firmware and flash memory card connectors
Page
Installing an Internal Solutions Port
Thumbscrews
Additional scanner and printer setup Unpack the ISP kit
Page
Page
Page
Page
Page
Installing an optional card
For more information, see Accessing the system board on
Unpack the memory card
Installing a memory card
Ridge
Notch
Order of installation
Installing hardware options
Installing optional trays
Page
Page
Attaching cables
Ethernet port Connect the scanner to the printer
Setting up the scanner software
Installing the scanner
Organizing cables
Preparing to set up the scanner on an Ethernet network
Networking
Adding available options in the print driver
Preparing to set up the scanner on a wireless network
Network/Ports Active NIC Auto Submit
Connecting the scanner using the Wireless Setup Wizard
For Windows users
Click Settings Network/Ports Wireless
Setting up serial printing
Verifying printer setup
Printing a menu settings
Reports Menu Settings
Reports Network Setup
Printing a network setup
Configuring Universal paper settings
Setting the paper size and type
Loading paper and specialty media
Loading the 550‑sheet tray
Page
Page
One ‑sided printing
One ‑sided printing Two ‑sided printing
Page
Page
Loading the 2100‑sheet tray
Pull out the tray Adjust the width and length guides
Loading A5‑size paper
Pull up and slide the width guide to the position for A5
Page
Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper
Page
Page
ABC
Page
Pull down the multipurpose feeder door
Loading the multipurpose feeder
LTR Exec B5
Page
Two ‑sided duplex printing
Move the ADF guides to the A8 paper size position
Loading business cards into the ADF
Click Settings Paper Menu
Linking and unlinking trays
Linking and unlinking trays
Creating a custom name for a paper type
Click Settings Paper Menu Custom Names
Assigning a custom paper type name
From the scanner home screen, navigate to
Tips on using card stock
Using specialty media
Tips on using envelopes
Paper and specialty media guide
Tips on using letterhead
Tips on using labels
Tips on using transparencies
Source Printing Printable side Paper orientation
Paper characteristics
Paper guidelines
Selecting paper
Selecting preprinted forms and letterhead
Using recycled paper and other office papers
Unacceptable paper examples
Storing paper
Supported paper sizes
Supported paper sizes, types, and weights
Scanner
Paper size
Printer
Paper and specialty media guide
Printer engine supports 60-176‑g/m216-47‑lb paper weights
Supported paper types and weights
Output Options
Paper type
Plain Paper 90-176 g/m
Paper labels Pharmacy labels Transparencies
60-90 g/m
Card Stock 163 g/m
Envelope 105 g/m
Bond 90-176 g/m
Letterhead 90-176 g/m
Preprinted 90-176 g/m
Printing
Adjusting toner darkness
Printing forms and documents
Printing forms
Settings Print Settings Quality Menu
Click Settings Print Settings Quality Menu
Printing from a flash drive or mobile device
Printing from a flash drive
Supported flash drives and file types
Printing from a mobile device
Printing confidential and other held jobs
Storing print jobs in the scanner
Recommended flash drives File type
Printing confidential and other held jobs
Printing information pages
Canceling a print job
Printing 100
Canceling a print job from the computer
Copying
Copying using the ADF
Making copies
Making a quick copy
Copying film photos
Copying using the scanner glass
Copying on specialty media
Copying on transparencies
Making copies using paper from a selected tray
Customizing copy settings
Copying on letterhead
Copying to a different size
Copying on both sides of the paper duplexing
Copying different paper sizes
Copy Copy from Mixed Sizes Copy to Auto Size Match Copy It
Copy Copy from Mixed Sizes Copy to Letter Copy It
Reducing or enlarging copies
Adjusting copy quality
Collating copies
Placing separator sheets between copies
Collated Not collated
Creating a custom copy job
Copying multiple pages onto a single sheet
Copy Advanced Options Separator Sheets
Between Copies Between Jobs Between Pages Off
Placing information on copies
Placing a header or footer on pages
Placing an overlay message on each
Canceling a copy job while pages are being printed
Canceling a copy job
Understanding the copy options
Copy from
Scale
Content
Darkness
Sides Duplex
Save As Shortcut
Using the advanced options
Setting up the e-mail function
Setting up the printer to e-mail
Configuring e‑mail settings
Click Settings E-mail/FTP Settings E-mail Settings
Creating an e-mail shortcut using the scanner control panel
Creating an e-mail shortcut using the Embedded Web Server
Click Settings
Creating an e-mail shortcut
Sending an e‑mail using a shortcut number
Sending an e-mail using the touch screen
Sending an e‑mail using the address book
Mailing a document
Adding e-mail subject and message information
Customizing e-mail settings
Changing the output file type
Mail Recipients type the e‑mail address Done Send as
Understanding the e-mail options
Canceling an e-mail
Mailing 117
Send As
Setup
Scan Preview
Mailing 118
Setting up the scanner to fax
Faxing
Faxing 119
Using the scanner control panel for fax setup
Initial fax setup
Using the Embedded Web Server for fax setup
Click Settings Fax Settings Analog Fax Setup
Choosing a fax connection
Tips for this setup
Scenario 1 Standard telephone line
To connect
Connected to the same telephone wall jack To connect
Faxing 122
Connected to different wall jacks To connect
Faxing 123
Faxing 124
Faxing 125
Scenario 2 Digital Subscriber Line DSL
Faxing 126
Scenario 3 VoIP telephone service
Faxing 127
Setup 1 Scanner is connected directly to a cable modem
Faxing 128
Part name Part number Lexmark adapter plug 40X8519
Connecting the scanner to a non‑RJ‑11 wall jack
Connecting the scanner to a wall jack in Germany
Page
Setting the outgoing fax or station name and number
Connecting to a distinctive ring service
Setting the date and time
Settings Fax Settings Analog Fax Setup
Sending a fax using the touch screen
Configuring the scanner to observe daylight saving time
Click Settings Security Set Date and Time
Sending a fax
Sending a fax using shortcuts
Sending a fax using the computer
Sending a fax at a scheduled time
Sending a fax using the address book
Fax Search
Touch Done Fax It
Click Settings Manage Shortcuts Fax Shortcut Setup
Creating a fax destination shortcut using the touch screen
Creating shortcuts
Faxing 136
Changing the fax resolution
Customizing fax settings
Making a fax lighter or darker
Viewing a fax log
Click Settings Fax Settings Analog Fax Setup Holding Faxes
Canceling an outgoing fax
Holding and forwarding faxes
Holding faxes
Understanding the fax options
Click Settings Fax Settings
Forwarding a fax
Off Always On Manual Scheduled
Delayed Send
Faxing 140
This option lets you send a fax at a later time or date
Faxing 141
Creating an FTP shortcut using the Embedded Web Server
Using Scan to Network
Scanning
Scanning to an FTP address
Scanning to an FTP address using the scanner control panel
Creating an FTP shortcut using the scanner control panel
Under Other Settings, click Manage Shortcuts
Click FTP Shortcut Setup
Scanning to an FTP address using a shortcut number
Scanning to an FTP using the address book
Scanning 144
Scanning to a computer or to a flash drive
Scanning to a computer using the Embedded Web Server
Scanning 145
Click Scan Profile Create Scan Profile
Setting up Scan to Computer
Understanding the scan options
Scanning to a flash drive
This option lets you type a file name for the scan image
Scanning 147
Setup
Understanding the printer m enus
Menus list
Understanding the printer menus 149
Configure MP menu
Default Source menu
Supplies menu
Paper menu
Understanding the printer menus 151
Paper Size/Type menu
Tray x Size
Tray x Type
Understanding the printer menus 152
MP Feeder Size
MP Feeder Type
Manual Paper Size
Understanding the printer menus 153
Manual Paper Type
Manual Envelope Size
Substitute Size menu
Paper Texture menu
Understanding the printer menus 154
Understanding the printer menus 155
Understanding the printer menus 156
Paper Weight menu
Understanding the printer menus 157
Understanding the printer menus 158
Paper Loading menu
Custom Names menu
Custom Types menu
Understanding the printer menus 159
Use Custom Name
Custom Bin Names menu
Custom Scan Sizes menu
Understanding the printer menus 160
Custom Scan Size
Universal Setup menu
Bin Setup menu
Understanding the printer menus 161
Understanding the printer menus 162
Configure Bins
Overflow Bin
Assign Type/Bin
Reports menu
Reports menu
Understanding the printer menus 163
Menu item Description
Active NIC menu
Network/Ports menu
Standard Network or Network x menu
Understanding the printer menus 164
Understanding the printer menus 165
NPA Mode
Network Buffer
Job Buffering
To access the menu, navigate to either of the following
Network Card menu
Understanding the printer menus 166
Understanding the printer menus 167
TCP/IP menu
To access the menu, navigate to any of the following
IPv6 menu
Understanding the printer menus 168
To access the menu, navigate to
Wireless menu
Network/Ports Network x Network x Setup Wireless
Understanding the printer menus 169
AppleTalk menu
Standard USB menu
Understanding the printer menus 170
USB Buffer
Understanding the printer menus 171
ENA Address
ENA Netmask
Understanding the printer menus 172
Parallel x menu
ENA Gateway
Parallel Buffer
Understanding the printer menus 173
Parallel Mode
Advanced Status
Protocol
Understanding the printer menus 174
Serial x menu
Understanding the printer menus 175
Serial Buffer
Robust XON
Smtp Setup menu
Understanding the printer menus 176
Menu item Baud
Edit Security Setups menu
Security menu
Understanding the printer menus 177
Understanding the printer menus 178
Miscellaneous Security Settings menu
Understanding the printer menus 179
Confidential Print menu
Understanding the printer menus 180
Erase Temporary Data Files menu
Security Audit Log menu
Set Date and Time menu
Understanding the printer menus 181
Enable NTP
Custom Time Zone Setup
Enable Authentication
Understanding the printer menus 182
Settings menu
General Settings menu
Understanding the printer menus 183
Understanding the printer menus 184
Understanding the printer menus 185
Scan to PC Port Range
Displayed Information
Home screen customization
Understanding the printer menus 186
Date Format
Time Format
Understanding the printer menus 187
Alarms
Timeouts
Understanding the printer menus 188
Error Recovery
Print Recovery
Understanding the printer menus 189
Understanding the printer menus 190
Copy Settings menu
Understanding the printer menus 191
Understanding the printer menus 192
Understanding the printer menus 193
Understanding the printer menus 194
Fax Settings menu
Fax Mode Analog Fax Setup menu
Understanding the printer menus 195
Resolution
Understanding the printer menus 196
Fax Cover
Dial Prefix
Understanding the printer menus 197
Understanding the printer menus 198
Understanding the printer menus 199
Understanding the printer menus 200
Understanding the printer menus 201
Understanding the printer menus 202
‑mail Server Setup
‑mail Settings menu
Understanding the printer menus 203
Format
Understanding the printer menus 204
Color
Orientation
Text/Photo Default
Text Default
Understanding the printer menus 205
Jpeg Quality
Understanding the printer menus 206
Photo Default
‑mail images sent as
Use Multi ‑Page Tiff
Color Balance
Understanding the printer menus 207
FTP Settings menu
Understanding the printer menus 208
Use cc/bcc
Understanding the printer menus 209
Understanding the printer menus 210
FTP bit Depth
File Name
Understanding the printer menus 211
Scan Settings
Flash Drive menu
Understanding the printer menus 212
Understanding the printer menus 213
Understanding the printer menus 214
Understanding the printer menus 215
Print Settings
Paper Saver Ordering
Understanding the printer menus 216
Paper Saver Orientation
Paper Saver Border
Print Settings
Setup menu
Understanding the printer menus 217
Understanding the printer menus 218
Finishing menu
Resource Save
Print All Order
Separator Source
Understanding the printer menus 219
Understanding the printer menus 220
Quality menu
Understanding the printer menus 221
Job Accounting menu
Understanding the printer menus 222
Understanding the printer menus 223
Utilities menu
XPS menu
PostScript menu
Understanding the printer menus 224
Understanding the printer menus 225
PCL Emul menu
Tray Renumber
Understanding the printer menus 226
Understanding the printer menus 227
Html menu
Understanding the printer menus 228
Image menu
Understanding the printer menus 229
Help menu
Saving money and the environment
Using recycled paper
Saving paper and toner
Conserving supplies
Saving energy
Using Eco‑Mode
Reducing printer noise
Check your first draft for accuracy
Click Settings General Settings Timeouts
Adjusting Sleep mode
Settings General Settings Timeouts Sleep Mode
Saving money and the environment 232
Click Settings General Settings
Adjusting the brightness of the display
Settings General Settings
Recycling
Recycling Lexmark packaging
Returning Lexmark cartridges for reuse or recycling
Saving money and the environment 234
Statement of Volatility
Securing the printer
Erasing volatile memory
Disposing of a printer or scanner hard drive
Touch Back Exit Config Menu
Touch Wipe All Settings
Erasing non‑volatile memory
Erasing scanner hard disk memory
Using the Embedded Web Server
Configuring scanner hard disk encryption
Using the scanner control panel
Click Settings Security Disk Encryption
Securing the printer 238
Finding printer security information
Cleaning the exterior of the scanner
Cleaning the printer
Maintaining the scanner and the printer
Maintaining the scanner and the printer 239
Cleaning the ADF glass
Cleaning the scanner glass
Maintaining the scanner and the printer 240
White underside of the scanner cover
Cleaning the ADF parts
Six rollers that rotate freely
Two rollers that do not rotate freely
Page
Six rollers that do not rotate freely
Cleaning the touch screen
Storing supplies
Emptying the hole punch box
Checking the status of supplies
Maintaining the scanner and the printer 246
Ordering a cleaning kit
Using genuine Lexmark parts and supplies
Ordering supplies
Estimated number of remaining pages
Ordering a separator pad
Ordering printer supplies
Ordering toner cartridges
Maintaining the scanner and the printer 248
Fuser maintenance kit type Part number
Ordering a maintenance kit
Maintaining the scanner and the printer 249
Worldwide
Ordering an imaging unit
Fuser maintenance kit type Part number Roller kit
Ordering staple cartridges
Maintaining the scanner and the printer 250
Replacing supplies
Replacing the separator pad
Maintaining the scanner and the printer 251
Replacing the toner cartridge
Page
Replacing the imaging unit
Page
Page
Replacing a staple cartridge
Moving the scanner and the printer
Moving the scanner
Before moving the scanner
Shipping the scanner
Moving the scanner to another location
Maintaining the scanner and the printer 259
Lock Scanner Head
Moving the printer
Before moving the printer
Maintaining the scanner and the printer 260
Shipping the printer
Moving the printer to another location
Setting up e‑mail alerts
Finding advanced networking and administrator information
Managing the scanner and the printer
Checking the virtual display
Notification Description
Click Settings Print Settings Supply Notifications
Managing the scanner and the printer 264
Restoring factory default settings
Avoiding jams
Clearing jams
Load paper properly
Clearing jams 265
Allow the paper to enter the optional mailbox bins properly
Use recommended paper
Understanding jam messages and locations
Jam location Printer message What to do
Clearing jams 268
Clearing jams 269
Clearing jams 270
‑page jam, lift front cover to remove cartridge
Page
‑page jam, open upper rear door
‑page jam, open upper and lower rear door
Page
‑page jam, remove standard bin jam
‑page jam, remove tray 1 to clear duplex
Pull out the tray
Page
Clearing jams 277
‑page jam, open tray x
Clearing jams 278
‑page jam, clear manual feeder
Page
Page
Page
Page
Page
Page
Page
Clearing jams 286
Clearing jams 287
‑page jam, open automatic feeder top cover 28y.xx
Indicator light is blinking
Troubleshooting
Understanding the printer messages
Cartridge, imaging unit mismatch 41.xy
Cartridge very low, x estimated pages remain 88.xy
Cartridge nearly low 88.xy
Change paper source to custom string load orientation
Change paper source to custom type name load orientation
Close door or insert cartridge
Check tray x connection
Close finisher side door
Close front door
Configuration change, some held jobs were not restored
Close top access cover
Disk full, scan job canceled
Complex page, some data may not have printed
Error reading USB hub. Remove hub
Error reading USB drive. Remove USB
Fax partition inoperative. Contact system administrator
Disk must be formatted for use in this device
Fax Station Number not set up. Contact system administrator
Fax Station Name not set up. Contact system administrator
Imaging unit low 84.xy
Imaging unit nearly low 84.xy
Incorrect paper size, open paper source
Install bin
Insert hole punch box
Insert staple cartridge
Insufficient memory to support Resource Save feature
Install Tray
Insufficient memory, some held jobs will not be restored
Insufficient memory for Flash Memory Defragment operation
Load paper source with custom string paper orientation
Troubleshooting 296
Load paper source with custom type name paper orientation
Load paper source with paper size paper orientation
Load Manual Feeder with custom string paper orientation
Troubleshooting 297
Load Manual Feeder with custom type name paper orientation
Load Manual Feeder with paper size paper orientation
Network x software error
No analog phone line connected to modem, fax is disabled
Troubleshooting 298
Memory full, cannot send faxes
Troubleshooting 299
Parallel port x disabled
Non‑Lexmark supply type, see User’s Guide 33.xy
Not enough free space in flash memory for resources
Reattach bins x y
Troubleshooting 300
Reinstall missing or unresponsive fuser 31.xy
Reinstall missing or unresponsive cartridge 31.xy
Reinstall missing or unresponsive imaging unit 31.xy
Remove defective disk
Remove paper from linked set bin name
Remove paper from bin
Remove paper from standard output bin
Replace all originals if restarting job
Troubleshooting 303
Replace maintenance kit, 0 estimated pages remain 80.xy
Replace imaging unit, 0 estimated pages remain 84.xy
Replace jammed originals if restarting job
Replace roller kit 81.xy
Replace missing fuser 31.xy
Replace separator pad
Replace unsupported cartridge 32.xy
Scanner disabled by admin
Restore held jobs?
Scan document too long
Scanner automatic feeder cover open
Serial option x error
Scanner maintenance required soon, use ADF Kit
Serial port x disabled
Some held jobs were not restored
Standard USB port disabled
Standard network software error
Too many disks installed
Supply needed to complete job
Unsupported camera mode, unplug camera and change mode
Too many flash options installed
Too many trays attached
Tray x paper size unsupported
USB port x disabled
Solving printer problems
Weblink server not set up. Contact system administrator
Basic printer problems
Troubleshooting 310
Troubleshooting 311
Hardware and internal option problems
Scanner display is blank
Cannot detect internal option
Internal Solutions Port does not operate correctly
Troubleshooting 312
Internal print server does not operate correctly
Troubleshooting 313
Tray problems
Action Yes Step Problem is solved Go to step
Step Problem is solved. Go to step
Troubleshooting 314
Paper feed problems
Settings General Settings Print Recovery
USB/Parallel interface card does not operate correctly
Action Yes Step Go to step Problem is solved
Troubleshooting 315
Paper frequently jams
Paper jam message remains after jam is cleared
Printing problems
Solving print problems
Troubleshooting 316
Confidential and other held jobs do not print
Envelope seals when printing
Error message about reading the flash drive appears
Troubleshooting 317
Troubleshooting 318
Incorrect characters print
Job prints from the wrong tray or on the wrong paper
Large jobs do not collate
Troubleshooting 319
Printing slows down
Click File Print Advanced Print As Image OK OK
Print jobs do not print
Troubleshooting 320
Print job takes longer than expected
Troubleshooting 321
Tray linking does not work
Settings General Settings Print Recovery Page Protect Off
Troubleshooting 323
Print quality problems
Settings General Settings Timeouts
Unexpected page breaks occur
Reports Print Fonts Touch PCL Fonts or PostScript Fonts
Clipped pages or images
Compressed images appear on prints
Troubleshooting 325
Gray background on prints
Troubleshooting 326
Horizontal voids appear on prints
Troubleshooting 327
Incorrect margins on prints
Troubleshooting 328
Troubleshooting 329
Paper curl
Printer is printing blank pages
Printer is printing solid black pages
Troubleshooting 330
Print irregularities
Troubleshooting 331
Print is too dark
Troubleshooting 332
Troubleshooting 333
Print is too light
Troubleshooting 334
Repeating defects appear on prints
Troubleshooting 335
Troubleshooting 336
Shadow images appear on prints
Skewed print
Streaked horizontal lines appear on prints
Troubleshooting 337
Streaked vertical lines appear on prints
Troubleshooting 338
Toner fog or background shading appears on prints
Troubleshooting 339
Troubleshooting 340
Toner rubs off
Toner specks appear on prints
Transparency print quality is poor
Troubleshooting 341
Uneven print density
Vertical voids appear on prints
Troubleshooting 342
Troubleshooting 343
Solving copy problems
Copier does not respond
Partial document or photo copies
Poor copy quality
Troubleshooting 344
Advanced Options Advanced Imaging
Troubleshooting 345
Troubleshooting 346
Solving fax problems
Scanner unit does not close
Caller ID is not shown
Cannot send or receive a fax
Troubleshooting 347
Troubleshooting 348
Can receive but not send faxes
Troubleshooting 349
Troubleshooting 350
Click Settings Fax Settings Analog Fax Setup
Can send but cannot receive faxes
Settings General Settings Run initial setup Yes
Troubleshooting 351
Received fax has poor print quality
Submit
Troubleshooting 352
Solving scanner problems
Troubleshooting 353
Cannot scan from a computer
Partial document or photo scans
Poor scanned image quality
Troubleshooting 354
Scan job was not successful
Troubleshooting 355
Step Change the file name. Go to step
Existing file check box
Troubleshooting 356
Scanning takes too long or freezes the computer
Scanner does not respond
Troubleshooting 357
An application error has occurred
Solving home screen application problems
Troubleshooting 358
Click Settings Apps Apps Management System tab Log
Contacting customer support
Troubleshooting 359
Tech Library
Mail
Live chat
Troubleshooting 360
Product information
Edition notice
Lexmark International, Inc All rights reserved
362
Trademarks
Licensing notices
Modular component notice
Noise emission levels
363
364
Temperature information
Laser notice
Power consumption
Laser advisory label
365
Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
366
Radio interference notice
European Community EC directives conformity
Regulatory notices for telecommunication terminal equipment
367
368
369
Using this product in Switzerland
Utilisation de ce produit en Suisse
Regulatory notices for wireless products
Verwendung dieses Produkts in der Schweiz
Uso del prodotto in Svizzera
Exposure to radio frequency radiation
Industry Canada Canada
371
372
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
373
374
Statement of Limited Warranty
375
Extent of limited warranty
376
Patent acknowledgment
2100‑sheet tray loading 69 550‑sheet tray installing
Symbols
Index
Numerics
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FTP
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