Lexmark MX6500E manual Solving scanner problems, Troubleshooting 352

Troubleshooting				352
	Action		Yes	No
	Step 2		The problem is solved.	Go to step 3.
	Decrease the incoming fax transmission speed.
	a Open a Web browser, and then type the scanner IP address in the
	address field.
	Notes:
	• View the scanner IP address on the scanner home screen. The
		IP address appears as four sets of numbers separated by
		periods, such as 123.123.123.123.
	• If you are using a proxy server, then temporarily disable it to
		load the Web page correctly.
	• Print a network setup page or menu settings page, and then
		locate the IP address in the TCP/IP section.
	b Click Settings > Fax Settings > Analog Fax Setup.
	c In the Max Speed menu, click one of the following:
	•	2400
	•	4800
	•	9600
	•	14400
	•	33600
	d Click Submit, and then resend the fax.
	Is the fax print quality satisfactory?
	Step 3		The problem is solved.	Contact customer
	Replace the toner cartridge.			support.
	When Cartridge low [88.xy] appears, replace the cartridge,
	and then resend the fax.
	Is the fax print quality satisfactory?

Solving scanner problems

•“Cannot scan from a computer” on page 353

•“Partial document or photo scans” on page 353

•“Poor scanned image quality” on page 354

•“Scan job was not successful” on page 355

•“Scanner unit does not close” on page 356

•“Scanning takes too long or freezes the computer” on page 356

•“The scanner does not respond” on page 356