Lexmark MX6500E manual Can receive but not send faxes, Troubleshooting 349

Troubleshooting		349
Action	Yes	No
Step 10	The problem is solved.	Go to step 11.

aTemporarily disable voice mail service. For more information, contact your telephone company.

Note: If you want to use both voice mail and the printer, then consider adding a second telephone line for the printer.

bTry sending or receiving a fax.

Can you send or receive a fax?
Step 11		The problem is solved. Contact customer
Scan the original document one page at a time.		support.
a	Dial the fax number.
b	Scan the document one page at a time.

Can you send or receive a fax?

Can receive but not send faxes

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.
Check if the printer is in Fax mode.

From the home screen, touch Fax to put the printer in Fax mode, and then send the fax.

Note: The Multi Send application does not support the XPS output type.

To use XPS, use the regular faxing method.

Can you send faxes?

Step 2 The problem is solved. Go to step 3.

aLoad the original document properly.

Load the original document facedown, long edge first into the ADF tray or facedown on the scanner glass in the lower left corner.

Note: Do not load postcards, photos, small items, transparencies,
photo paper, or thin media (such as magazine clippings) into the
ADF tray. Place these items on the scanner glass.
b Send the fax again.
Can you send faxes?
Step 3	The problem is solved. Contact customer
Set up the shortcut number properly, and then resend the fax.	support.

•Check if the shortcut number has been set for the telephone number that you want to dial.

•Dial the telephone number manually.

Can you send faxes?