Manuals / Lexmark / Computer Equipment / Scanner

Lexmark MX6500E Incorrect characters print, Job prints from the wrong tray or on the wrong paper

Models: MX6500E

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Troubleshooting

318

Incorrect characters print

 

Action

Yes

No

 

 

 

 

 

Step 1

Deactivate Hex Trace

Go to step 2.

 

Make sure the printer is not in Hex Trace mode.

mode.

 

 

Note: If Ready Hex appears on the scanner display, then turn off the

 

 

 

printer, and then turn it back on to deactivate Hex Trace mode.

 

 

 

Is the printer in Hex Trace mode?

 

 

 

 

 

 

 

Step 2

Contact customer

The problem is solved.

 

a From the scanner control panel, select Standard Network or

support.

 

 

Network [x], and then set SmartSwitch to On.

 

 

 

b Resend the print job.

 

 

 

Do incorrect characters print?

 

 

 

 

 

 

Job prints from the wrong tray or on the wrong paper

Action

Yes

No

 

 

 

Step 1

The problem is solved.

Go to step 2.

a

Check if you are printing on paper that is supported by the tray.

 

 

b

Resend the print job.

 

 

Did the job print from the correct tray or on the correct paper?

Step 2

The problem is solved. Go to step 3.

aFrom the Paper menu on the scanner control panel, set the paper size and type to match the paper loaded in the tray.

bResend the print job.

Did the job print from the correct tray or on the correct paper?

Step 3

The problem is solved. Go to step 4.

aDepending on your operating system, specify the paper size from the Printing Preferences or from the Print dialog.

bResend the print job.

Did the job print from the correct tray or on the correct paper?

 

Step 4

The problem is solved. Contact customer

a

Check if the trays are not linked.

support.

b

Resend the print job.

 

Did the job print from the correct tray or on the correct paper?

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Page 318
Image 318
Lexmark MX6500E Incorrect characters print, Job prints from the wrong tray or on the wrong paper, Troubleshooting 318
Page 317 Page 319

MX6500E specifications

The Lexmark MX6500E is a multifunction printer designed specifically for medium to large workgroups that require high-volume printing and advanced features. This robust machine combines printing, scanning, copying, and faxing capabilities in a single unit, making it a versatile solution for business environments.

One of the standout features of the MX6500E is its printing speed. It can produce up to 55 pages per minute, allowing users to complete large tasks efficiently without unnecessary delays. This speed is complemented by a first page out time of just a few seconds, ensuring quick access to documents when needed.

In terms of print quality, the MX6500E delivers impressive results with its maximum print resolution of 1200 x 1200 dpi. This level of clarity is essential for producing professional-grade documents that require sharp text and detailed graphics. Additionally, the printer employs Lexmark's Unison toner technology, which provides consistent quality and reduces the frequency of cartridge replacements, ultimately lowering overall printing costs.

The MX6500E is equipped with a range of connectivity options to adapt to various office environments. It supports USB, Ethernet, and optional wireless connectivity, allowing users to print from different devices effortlessly. Furthermore, it is compatible with mobile printing protocols such as Apple AirPrint and Google Cloud Print, providing added convenience for users on the go.

Security is a significant focus for the MX6500E. It includes advanced features such as secure printing, user authentication, and data encryption. These capabilities help protect sensitive information and comply with organizational policies, making it a suitable choice for industries that handle confidential data.

The device also offers a large touchscreen interface, simplifying the navigation of various functions and settings. This intuitive control panel enhances user experience and increases productivity by allowing for quick access to frequently used tasks.

In summary, the Lexmark MX6500E is a powerful multifunction printer designed for efficiency and quality in demanding office settings. With high-speed printing, advanced security features, and a user-friendly interface, it meets the needs of businesses looking to enhance their productivity while maintaining a focus on print quality and operational security. Whether for everyday documents or more specialized print jobs, the MX6500E stands as a reliable choice for any workgroup.