Lexmark MX6500E Incorrect characters print, Job prints from the wrong tray or on the wrong paper

Troubleshooting 318

Incorrect characters print

Action	Yes	No
Step 1	Deactivate Hex Trace	Go to step 2.
Make sure the printer is not in Hex Trace mode.	mode.
Note: If Ready Hex appears on the scanner display, then turn off the
printer, and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?
Step 2	Contact customer	The problem is solved.
a From the scanner control panel, select Standard Network or	support.
Network [x], and then set SmartSwitch to On.
b Resend the print job.
Do incorrect characters print?

Job prints from the wrong tray or on the wrong paper

Action		Yes	No
Step 1		The problem is solved.	Go to step 2.
a	Check if you are printing on paper that is supported by the tray.
b	Resend the print job.

Did the job print from the correct tray or on the correct paper?

Step 2 The problem is solved. Go to step 3.

aFrom the Paper menu on the scanner control panel, set the paper size and type to match the paper loaded in the tray.

bResend the print job.

Did the job print from the correct tray or on the correct paper?

Step 3 The problem is solved. Go to step 4.

aDepending on your operating system, specify the paper size from the Printing Preferences or from the Print dialog.

bResend the print job.

Did the job print from the correct tray or on the correct paper?
Step 4		The problem is solved. Contact customer
a	Check if the trays are not linked.	support.
b	Resend the print job.

Did the job print from the correct tray or on the correct paper?