Lexmark MX6500E manual Solving fax problems, Scanner unit does not close, Caller ID is not shown

Troubleshooting 346

Scanner unit does not close

Action		Yes	No
Check if there are no obstructions between the scanner unit and the		The problem is solved.	Contact customer
printer.			support.
a	Lift the scanner unit.
b	Remove any obstruction that keeps the scanner unit open.
c	Lower the scanner unit.

Did the scanner unit close properly?

Solving fax problems

• “Caller ID is not shown” on page 346

• “Cannot send or receive a fax” on page 347

• “Can receive but not send faxes” on page 349

• “Can send but cannot receive faxes” on page 350

• “Fax and e-mail functions are not set up” on page 350

• “Received fax has poor print quality” on page 351

Caller ID is not shown

Action	Yes	No
Contact your telephone company to check if your telephone line is	The problem is solved.	Contact customer
subscribed to the caller ID service.		support.
Notes:

•If your region supports multiple caller ID patterns, then you may have to change the default setting. There are two settings available: FSK (pattern 1) and DTMF (pattern 2).

•The availability of these settings in the Fax menu depends on whether your country or region supports multiple caller ID patterns.

•Contact your telephone company to determine which pattern or switch setting to use.

Does the caller ID appear?