Troubleshooting

356

Scanner unit does not close

Action

Yes

No

 

 

 

Check if there are obstructions in the scanner unit.

The problem is solved.

Contact customer

a Lift the scanner unit.

 

support.

bRemove any obstruction keeping the scanner unit open.

cLower the scanner unit.

Did the scanner unit close correctly?

Scanning takes too long or freezes the computer

 

Action

Yes

No

 

 

 

 

 

Step 1

Go to step 2.

The problem is solved.

 

Check if other applications are interfering with the scan.

 

 

 

Close all applications that are not being used.

 

 

 

Does scanning still take too long or freeze the computer?

 

 

 

 

 

 

 

Step 2

Contact customer

The problem is solved.

 

Select a lower scan resolution.

support.

 

 

Does scanning still take too long or freeze the computer?

 

 

 

 

 

 

The scanner does not respond

 

Action

Yes

No

 

 

 

 

 

Step 1

Go to step 2.

Turn on the scanner.

 

Check if the scanner is turned on.

 

 

 

Is the scanner turned on?

 

 

 

 

 

 

 

Step 2

Go to step 3.

Connect the Ethernet

 

Check if the Ethernet cable is securely attached to the scanner and the

 

cable securely to the

 

computer, print server, option, or other network device.

 

scanner and the

 

 

 

computer, print server,

 

Is the Ethernet cable securely attached to the scanner and the computer,

 

option, or other

 

 

network device.

 

print server, option, or other network device?

 

 

 

 

 

 

 

 

 

Step 3

Go to step 4.

Connect the power

 

Check if the power cord is plugged into the scanner and to a properly

 

cord to the scanner and

 

grounded electrical outlet.

 

to a properly grounded

 

 

electrical outlet.

 

 

 

 

Is the power cord plugged into the scanner and to a properly grounded

 

 

 

electrical outlet?

 

 

 

 

 

 

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Lexmark MX6500E manual Scanning takes too long or freezes the computer, Scanner does not respond, Troubleshooting 356
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MX6500E specifications

The Lexmark MX6500E is a multifunction printer designed specifically for medium to large workgroups that require high-volume printing and advanced features. This robust machine combines printing, scanning, copying, and faxing capabilities in a single unit, making it a versatile solution for business environments.

One of the standout features of the MX6500E is its printing speed. It can produce up to 55 pages per minute, allowing users to complete large tasks efficiently without unnecessary delays. This speed is complemented by a first page out time of just a few seconds, ensuring quick access to documents when needed.

In terms of print quality, the MX6500E delivers impressive results with its maximum print resolution of 1200 x 1200 dpi. This level of clarity is essential for producing professional-grade documents that require sharp text and detailed graphics. Additionally, the printer employs Lexmark's Unison toner technology, which provides consistent quality and reduces the frequency of cartridge replacements, ultimately lowering overall printing costs.

The MX6500E is equipped with a range of connectivity options to adapt to various office environments. It supports USB, Ethernet, and optional wireless connectivity, allowing users to print from different devices effortlessly. Furthermore, it is compatible with mobile printing protocols such as Apple AirPrint and Google Cloud Print, providing added convenience for users on the go.

Security is a significant focus for the MX6500E. It includes advanced features such as secure printing, user authentication, and data encryption. These capabilities help protect sensitive information and comply with organizational policies, making it a suitable choice for industries that handle confidential data.

The device also offers a large touchscreen interface, simplifying the navigation of various functions and settings. This intuitive control panel enhances user experience and increases productivity by allowing for quick access to frequently used tasks.

In summary, the Lexmark MX6500E is a powerful multifunction printer designed for efficiency and quality in demanding office settings. With high-speed printing, advanced security features, and a user-friendly interface, it meets the needs of businesses looking to enhance their productivity while maintaining a focus on print quality and operational security. Whether for everyday documents or more specialized print jobs, the MX6500E stands as a reliable choice for any workgroup.
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